Job Responsibilities

• Develop concise user stories and process flows to support the design and development of a CRM product.
• Collaborate with feature teams to transform stories into technical design.
• Ensure that requirements align with the complex nature of the business while focusing on the end user experience.
• Support testing cycles, including UAT, regression, system, and production checkout.
• Apply critical thinking to identify and develop new ideas and innovations that add value to the business and team.

Required Qualifications, Capabilities, and Skills

• Hands-on experience using Salesforce tools to develop business solutions.
• Experience with Agile product delivery methodologies.
• Multiple task effectively and develop strong interdepartmental and cross-functional working relationships within a collaborative team environment.
• Self-driven initiative with the ability to work independently with minimal supervision.
• Strong attention to detail and possess analytical and problem-solving skills.
• Performs effectively under pressure with time constraints while responding to rapidly changing priorities.
• Possess Salesforce product delivery knowledge.
• Experience in the mortgage industry or financial industry.
• Holds a bachelor's degree.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.