Home Lending Platform will focus in delivering enriching customer experience in US Mortgage area. Our product manages end-to-end Home Loan lifecycle. This product also supports the Home lending Origination platform across maintenance, hygiene, modernization, and availability. The criticality of the Home Lending Platform and its health impact our customers and their Home Lending experience.
As a Product Analyst in Home Lending, you will ensure timely delivery of product roadmap content while identifying risks, challenges, opportunities and growth strategies, business integration needs and retirement plans.
Job responsibilities
- Engage team members and key stakeholders to drive conversations and deliverables that impact the overall HL Roadmap.
- Partner with Area Product Owners and product team for ongoing refinement of product backlog and execution of the product roadmap.
- Define and present strategy for features, write epics, user stories, acceptance criteria and participate in all agile events of the product group as a team member.
- Be accountable for timely execution of Production Validations, conducting lessons learned and Business Requirement, generating pertinent process maps/flows as applicable.
- Understand the environment(s) in scope and serve as a Subject Matter Resource.
- Collaborate with interfacing teams/ partners to evaluate dependencies, Requirements and Schedule. Understand client need and client use of the platform and dependencies to Capture and Viewers.
- Conduct elaboration sessions to solicit requirements not detailed in the Client Questionnaire and as needed to refine the requirements and customer ask.
- Write Epics, Stories, Testing Conditions/ scripts, validation criteria, communication plans and release planning.
- Effectively identify, communicate and escalate risks, blockers, and impacts that could delay the quarter-by-quarter delivery of projects.
- Act as voice of the customer and drive product vision
- Manage existing product features and actively lead the research definition and development of new features to advance the product roadmaps.
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Required qualifications, capabilities and skills
- 8+ years of overall work experience
- 3+ years of experience in a Business Analyst, Product Manager role
- Developing business requirements, writing stories, and working knowledge for creating testing conditions, use cases and validation criteria
- Demonstrated ability to work independently, and self-directed.
- Collaborative and a high level of comfort and effectiveness in coordination roles; working with multiple business and technology partners to drive transparency in project deliverables.
- Proficient in Microsoft Office Suite. Specifically, Excel, Word, Visio and PowerPoint.
- Working knowledge of Technology (i.e AWS, Microservices, Observability)
- Working knowledge of Agile process and principles, including use of Agile project management tools (i.e., Confluence, JIRA, etc.)
- Experience in managing agile, cross-functional teams, often through influence (i.e., not direct oversight).
Preferred qualifications, capabilities and skills
- Strong understanding of a US Mortgage drivers with some understanding of broader business context
- Strong communication skills, both oral and written (able to effectively communicate/influence thru various levels in the organization).
- Sharp analytical, problem-solving and leadership skills
- Experience in product management focused on technology products
- AWS cloud Foundation Certificate
- Agile methods, process & execution
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.