As a Senior Product Associate in the Global Employee Help Product team, you will leverage your expertise in product development and optimization to make a significant impact. You will be supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Key Responsibilities:
- Partner with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery.
- Consider and plan for upstream and downstream implications of new product features on the overall product experience.
- Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers.
- Analyze, track, and evaluate product metrics including work to time, cost, and quality targets across the product development life cycle.
- Write the requirements, epics, and user stories to support product development.
- Serve as a single point of ownership for an experience or workflow, leading the product development lifecycle from discovery and design through implementation - coordinating and delivering new epics, features, and writing requirements.
- Utilize in-depth knowledge of the ServiceNow platform and collaborate with architects to optimize Employee Help solutions, staying abreast of new features and best practices; drive product innovation by exploring new ideas and opportunities to enhance the base product and meet evolving customer needs.
- Support a strong risk, controls & conduct framework and a "security-by-design" product mindset.
- Partner with area and functional product owners, servicing leads, content teams, and business representatives across the Employee Help Product domains to inform and deliver expected business outcomes.
- Define and track metrics (OKRs) to measure product success.
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Required Qualifications, Capabilities, and Skills:
- Proven experience or equivalent expertise in product management or a relevant domain area.
- Proficient knowledge of the product development life cycle.
- Experience in product life cycle activities including discovery and requirements definition.
- Developing knowledge of data analytics and data literacy.
- Cross-functional partnership and collaboration skills - Comfort building and maintaining strong relationships with a broad set of product and functional partners.
- Stakeholder management - Comfort with managing stakeholder relationships while standing up for product integrity and user experience.
- Organizational and management skills - Strong attention-to-detail, independent, self-motivated with the ability to manage multiple priorities in a fast-paced environment. Strong decision-making skills.
- Customer obsessed - develops deep data-informed and research-based empathy and understanding of employee needs, and advocates for them.
Preferred Qualifications, Capabilities, and Skills:
- Experience with ServiceNow, including deep familiarity with its modules, capabilities, and best practices.
- Change Management Skills: Strong skills in managing change and driving adoption of new processes and technologies within large organizations.
- Collaboration and Stakeholder Engagement: Proven ability to collaborate with cross-functional teams and engage with senior stakeholders to align request management strategies with business objectives.
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.