As an Auto Special Collections Specialist, you will have the opportunity to utilize your excellent communication, knowledge, and negotiation skills to find the best outcomes for our customers. In this fast-paced call center environment, you will take ownership of each customer interaction, demonstrating empathy and respect. This role offers the chance to work both independently and part of a team environment, adhering to all applicable regulatory and departmental practices and procedures.
Special Collections - Cease & Desist
Job Responsibilities
- Responsible for mitigating loss by customer contact or locating vehicles to ensure we are properly addressing any risk to our collateral.
- Contacting customers and third parties to determine their intent with collateral and collecting payments as required.
- Assessing the level of risk associated with account to determine an appropriate course of action.
- Work in a call center environment that requires phone-based interaction by means of inbound or outbound calls
- Work with other internal departments to ensure that process flows as required
- Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
- Ability to work in a multi-tasked team environment where flexibility and dependability are required
- Communicate with customers in a metrics-driven environment
- Will be responsible for managing a portfolio consisting of accounts that are 0 to 120+ days delinquent or charged off where applicable.
- Use of skip tracing and collection tools if needed to locate the customers in order to determine intent.
- Communicate effectively and professionally
- Data input and reporting requirements
- Responsible for working with outside agencies as needed
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Required qualifications, capabilities, and skills
- High school diploma or GED
- Organization and prioritization skills are a must
- Excellent communication and listening skills to effectively interact with customers and internal teams.
- Strong attention to detail, ensuring accuracy and thoroughness in all tasks.
- Efficiently navigate Microsoft Word, Excel, and Outlook applications.
- Process analytical and problem-solving skills to address customer inquiries and resolve issues
Preferred qualifications, capabilities, and skills
- Previous Auto experience helpful
- Comfortable in a fast-paced consistently changing environment
- Basic skip tracing experience strongly preferred
- 1 - 3 years collection experience strongly preferred
- Ability to work overtime as required
Work Schedule
- Candidates must reside in the state of Arizona and be willing and able to work a hybrid work schedule. Specific schedule information will be provided by the Recruiter.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
When it comes to buying a vehicle or refinancing an existing car loan, many customers turn to Chase to help. Our auto lending services are constantly evolving and incorporating the latest technology to help match car buyers with dealers, provide competitive financing options and ease loan management.