Job responsibilities

• Work with all level of leadership
• Communicating with other LOB
• Ability to work independently and little oversight at times
• Meet strict deadlines
• Training ad hoc
• Assisting Leadership where needed
• Ensuring department procedures are being adhered to and modifications are submitted timely
• Various daily, weekly, and monthly reporting
• Weekly and monthly forecast tracking and reporting
• Department and/or Team reporting, monitoring and various approvals
• Special projects as assigned
• Ability to identify potential risk and react immediately with resolution.
• Assisting the department manager on special assignments
• Various misc. items

Leadership and interpersonal

• Demonstrates critical thinking skills to identify the best plan of resolution
• Demonstrates personal dedication and strong work ethic
• Demonstrates strong written and communication skills and organizational skills
• Demonstrated leadership skills
• Ability to identify trends and escalate appropriately

Preferred qualifications, capabilities, and skills

• Extensive knowledge of collection techniques for both open and charged off accounts for Auto
• Self -Motivated & expected to work to complete work to meet deadlines.
• Excellent organizational and time management skills
• Excellent problem solving, negotiating and decision-making skills
• Previous experience in handling unique/specialized accounts
• Excellent communication and listening skills
• Ability to multi-task
• Identify and mitigate risk and escalate appropriately
• Work independently of supervisor on predominately complex matters
• Apply standard collection practices, principles, theories, and concept
• Support a large network of internal departments that all have segments of this process and ensure all groups are functioning as intended
• Show a strong understanding and experience with control reporting/mitigating risk
• Extensive knowledge of company and/or department procedures related to different auto LOB

Work Schedule

Candidates must reside in the state of Arizona and be willing and able to work a hybrid work schedule. Specific schedule information will be provided by the Recruiter.

Work hours will vary within a fulltime, 40 hour per week schedule. You must be willing to work schedules during our operating hours, which may include evenings, weekends and holidays. Specific information will be provided by the recruiter.

This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.

You will be required to attend training onsite, regardless of your work location. Your schedule and work location will be established based on business needs (e.g., working onsite, at your home office, or a combination of both).

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

When it comes to buying a vehicle or refinancing an existing car loan, many customers turn to Chase to help. Our auto lending services are constantly evolving and incorporating the latest technology to help match car buyers with dealers, provide competitive financing options and ease loan management.