DESCRIPTION:
Duties: Develop and support JPMC's Case Management ServiceNow product (CMS). Implement ServiceNow integration with different applications storing customer data. Establish secured authentication needed for integration using midservers. Configure dashboards using UI builder on CSM Workspaces. Configure UI Builder for CSM/FSM Configurable Workspace. Configure UI Builder using advanced scripting technologies. Implement service portals utilizing advanced scripting technologies. Enable and configure advanced work assignments, including assignment rules and skill management, for CSM workspaces. Configure ServiceNow Virtual Agent to facilitate case creation from this channel. Create record producers, catalog items, and implement required flows, business rules, client scripts, script includes, UI actions, UI policies, and data policies. Participate in validating and implementing fixes during ServiceNow platform version upgrades. Configure and customize ServiceNow components. Support ServiceNow CSM and ITSM products technically by analyzing the incidents reported by the customers. Use ServiceNow platform efficiently and remediate the reported health scan findings to improve the overall health of the ServiceNow application. Perform ServiceNow system administration activities like creating teams, groups, and roles following the firm's guidelines. Prepare regular and ad-hoc training documents and conduct demos to educate Business Analysts and support agents about the new processes implemented on the firm's ServiceNow platform.
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QUALIFICATIONS:
Minimum education and experience required: Bachelor's degree in Electronic Engineering, Computer Science, Computer Engineering, Computer Information Systems, Information Technology, Instrumentation and Control Engineering or related field of study plus 5 years of experience in the job offered or as Software Engineer, Software Developer, IT Consultant, Programmer, or related occupation. The employer will alternatively accept a Master's degree in Electronic Engineering, Computer Science, Computer Engineering, Computer Information Systems, Information Technology, Instrumentation and Control Engineering or related field of study plus 3 years of experience in the job offered or as Software Engineer, Software Developer, IT Consultant, Programmer, or related occupation.
Skills Required: Requires experience in the following: ServiceNow Administrator; ServiceNow Developer; implementing at least one ServiceNow product such as ServiceNow ITSM, ServiceNow CSM or ServiceNow ITOM; Configuring one or more ServiceNow Integrations such as Inbound, Outbound, Scripted web services, or Data source, using REST and SOAP API; At least one SDLC methodology such as Agile SDLC or Waterfall SDLC; Javascript; HTML; CSS; SQL; XML; JSON; Regression Testing; System Integration Testing; Unit Testing.
Job Location: 8181 Communications Pkwy, Plano, TX 75024. Telecommuting permitted up to 40% of the week.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.