Take on the challenge of synchronizing efforts across diverse products and interpreting operations data for growth opportunities. Unleash your potential in a role that lets you shape change initiatives and strategize resource allocation. You will contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
As a Senior Product Portfolio Operations associate in Digital Channels team, you are a significant contributor to your team with a strong knowledge of optimization and integration. You understand what it takes to bring together all the key elements of a product line and its products to improve coordinated outcomes.
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You will work with senior product leadership to solve complex and interesting problems, foster cross-functional collaboration and work streams, and drive operational excellence with our executive communications. You'll work directly with our product managing directors as a strategic thought partner and help them execute their vision. This role is a unique opportunity to work across our Digital portfolio to shape the customer experience and socialize our vision and progress with senior stakeholders.
Job responsibilities
- Creates synergies across products to improve delivery against business plans for future.
- Collects key inputs from across products to recommend the full product-line framework highlights our core cross-product priorities, sequencing, and trade-offs.
- Calculates metrics for portfolio management operations and analyzes data for areas of opportunity.
- Develops change initiative materials and change timelines.
- Assists in the product-level collection strategy consisting of controls, financials, and resourcing needs.
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery.
- Considers and plans for upstream and downstream implications of new product features on the overall product experience.
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers.
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality campaigns across the product development life cycle.
- Writes the requirements, epics, and user stories to support product development.
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in program management or performance optimization
- Demonstrate ability to implement operational effectiveness initiatives.
- Prior working exposure to operations of the product development life cycle and agile methodologies
- Proficient knowledge of the product development life cycle, experience in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics, data literacy, and analysis skills, as well as an ability to interpret and make data-driven decisions, understanding and using data to craft narratives for executive audiences.
- Experience in strategy consulting, corporate strategy, startups, operations or similar role
- Ability to structure and scope complex problems and apply a range of analytical tools to develop solutions.
- Good communication, presentation, and influencing skills - ability to collaborate and build relationships with colleagues at all levels.
- A high level of personal initiative, setting and achieving challenging activities, and demonstrating entrepreneurial leadership.
- Intellectual curiosity and ability to develop subject matter expertise in new subjects quickly.
- Advanced PowerPoint skill
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.