J.P. Morgan is a leader in financial services, offering innovative and intelligent solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients do business and manage their wealth for more than 200 years, always keeping their interests foremost in our minds. This combination of product strength, intellectual capital, and character sets us apart as an industry leader. J.P. Morgan is part of J.P. Morgan Chase & Co. (NYSE: JPM), a global financial services firm with assets of $2.0 trillion.
Role Description
As the Senior Product Delivery Associate with technical business analyst & support Specialist experience, your mission is to help enable our team to build and lead Application Catalog operations. You will interact with process owners, engineering partners, and control owners to analyze, understand, document, and interpret complex processes and related production issues, and write/update operational procedures.
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The Application Catalog product under the J.P. Morgan Chase Infrastructure Platforms enables robust Application Catalog management that is consistent, mature, repeatable, and well-supported. Your primary responsibilities include critical thinking, problem-solving, responsiveness to end users, and achieving strong net promoter scores.
Key objectives for this effort are:
- Establish and execute a consistent support framework for application catalog management from registration to decommission.
- Streamline processes and provide best-in-class service.
This position is responsible for setting up the operate team for Application Catalog management, being a subject matter expert who can grow into a broader scope over time based on business impact.
Job Responsibilities
- Execute software solutions, design, development, and technical troubleshooting, thinking beyond routine approaches to build solutions or solve technical problems.
- Create secure, high-quality production code and maintain algorithms that run synchronously with appropriate systems.
- Produce architecture and design artifacts for complex applications, ensuring design constraints are met by software code development.
- Participate in the full story life cycle, including estimation, test plan execution, and software quality needs.
- Write and execute test plans, design and develop test tools, debug and report code bugs, and push quality upstream.
- Work effectively with teams and stakeholders to develop relationships and achieve common goals.
- Demonstrate proficiency in a business function and understand the broader business context.
- Understand Product Functional knowledge and advise the team on Functional Impacts.
- Develop and maintain automated scripts and manual regression test plans for various interfaces, adhering to coding standards.
- Analyze scripts, perform code reviews of automated scripts, and report results in test management tools, providing updates on automation progress and custom reporting as requested.
- Collaborate with application development and infrastructure teams to understand new projects, set Production support team expectations, and gather Production Metrics for identifying areas of improvement and efficiency gains.
Required qualifications, capabilities, and skills:
- Formal training or certification in software engineering concepts with 3+ years of applied experience.
- Hands-on experience in system design, application development, testing, and operational stability.
- Proficient in coding in one or more programming languages.
- Experience in developing, debugging, and maintaining code in a large corporate environment using modern programming and database querying languages.
- 8+ years of Quality Assurance in IT, with significant experience in leading software development testing efforts as an added advantage.
- Comprehensive knowledge of testing methodologies and application debugging from both technical and business perspectives.
- Agile testing experience in an agile development environment (e.g., SCRUM/XP/Kanban) with the ability to write acceptance criteria for user stories.
- Proficiency in defining highly complex automated test cases and scenarios.
- Experience with web/rest services automation testing tools (e.g., JMeter, SOAP UI, Rest Assured).
- Experience with defect tracking/management software and the ability to formulate metrics.
- Ability to manage and organize test artifacts for each product testing iteration.
- Experience with scripting languages like Java/JavaScript, Junit/TestNG, BDD, Gradle, IntelliJ/Eclipse, and GIT.
- Knowledge of performance and load testing tools (e.g., JMeter, LoadRunner) is a plus.
- Experience with ServiceNow or ITSM business processes is a plus.
- Working knowledge of databases and the ability to write basic SQL queries is a plus.
Preferred qualifications, capabilities and skills
- BS/BA degree or equivalent experience.
- 5+ years of experience in analysis or DevOps in the financial sector.
- Proficient in querying and analyzing data, and performing data profiling using SQL and reporting tools.
- Working knowledge in application, data, and infrastructure architecture disciplines.
- Superior analytical skills to evaluate information, assess risk, reconcile conflicts, and prioritize user requests.
- Strong organizational and time management skills to handle multiple projects and tasks concurrently in a fast-paced environment.
- Excellent verbal and written communication skills with meticulous attention to detail and process.
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.