Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Senior Product Associate in the Loan IQ Product Owner team, you will contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. You will also collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Job responsibilities
- Lead, coordinate and partner with the Business to analyze and design new business processes
- Conduct root cause analysis and problem solving
- Design future state business processes, systems, and organizations, driving stakeholders to consider all possibilities and move beyond current thought processes
- Assess the quantifiable, qualitative, and control benefits that the business can obtain by moving from the current state business design to the future state business design
- Improve business procedures, work instructions and job aids, and training materials
- Lead projects in unfamiliar areas requiring different types of approaches and tools
- Define the business case, guide chartering, apply proper project management techniques, collect customer feedback, and convert to measurable targets and measures of success, obtain sponsor approval to initiate the project
- Develop and manage plans throughout project lifecycle; includes prioritization, risk mitigation and monitoring progress
- Identify and work to remove barriers that slow or prevent the successful attainment of defect reduction and quality goals
- Provide constant, ongoing communication to ensure barriers/obstacles to business process improvement are removed and necessary support is always provided
- Monitor future state process performance, verify benefits, complete project summary, complete closing activities and effectively conclude the work
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Required qualifications, capabilities, and skills
- 3+ years of prior experience in Banking, Mortgage, Financial Analysis, Loan Operations, Asset Based Lending, and Loan Servicing
- Working knowledge of Loan IQ
- Previous experience and expertise and a true passion for process innovation, design, and digital technology with proven success delivering complex, large scale initiatives
- Demonstrated project management & leadership experience in financial services
- Strong financial and lending domain experience and knowledge
- Demonstrated experience managing and collaborating with multiple teams, coordinating across different cross-functional initiatives, and reaching consensus with diverse stakeholders
- Developing knowledge of data analytics and data literacy
Preferred qualifications, capabilities, and skills
- Bachelor's degree
- IT or technical experience a plus
- Liquidity Expertise
- Demonstrated ability to work with large data sets
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.