The Wires & International payments organization is a team of highly talented product leaders focused on delivering innovative payment experiences and platforms. We're transforming customer experiences, simplifying the ways we do business, and driving toward product excellence.
As a Senior Product Associate in Wires & International Payments, you will help the product team strategize to create a new, seamless payment experience for customers across the wires digital & operational payment experiences. We're looking for someone who is customer obsessed, has a strong affinity for analyzing data and leveraging it to guide a team with multiple priorities, and a desire to be on the forefront of digital payments and technology. In this role, you will be responsible for the full product development lifecycle, defining and shipping a product end-to-end to 60 million+ customers. A strong background in project management is critical.
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Job Responsibilities:
- Help the business management function define product objectives & strategy. Support leadership team & organize quarterly objectives. Help the business management function create strategy around which objectives to prioritize considering business needs, competitive landscape, industry trends & customer feedback
- Help the business manager maintain a unified book of work and product roadmap that encompasses the work of 5 scrum teams. Assist in the hosting regular meetings to create alignment across project statuses and release dates. Help ensure timely delivery of projects across the portfolio. Communicate roadmap updates to cross-functional partners and senior stakeholders. Prepare meeting agendas and disperse minutes, including tracking down key take away tasks
- Report on product metrics. Maintain a monthly view of key product metrics to report on highlights, changes, and trends across various forums. Track the success of product objective & project success metrics to inform backlog prioritization. Synthesize data with our customer experience teams to help tell a story that provides answers to: what does the data tell us, and what ware we planning to do about it?
- Create stakeholder communications. Help design presentations, newsletters, videos, emails, etc. to communicate key product enhancements, wins, and watch-out areas to stakeholders Collaborate with cross-functional partners to finalize materials and coordinate presentation speakers. Serve as spokesperson for the Product Lead when they are unable to attend various forums
Required qualifications, capabilities & skills:
- 2-5 years of work experience in business management, strategy, and/or program management
- 2+ years of experience or equivalent expertise in project management, product management, or relevant domain area
- Background in product development life cycle, design, and data analytics
- Exceptional organizational skills - background in managing a portfolio of products or large-scale projects
- Ability to think critically & understand how to adjust presentations/materials based on the audience
- Strong communication skills
- Operates independently
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.