Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Senior Product Associate in Deposits 2.0, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
You will help create innovative solutions focused on modernizing our core deposits products and platform. We are an agile team within the Consumer Bank sitting at the intersection of business and technology so you will get to work cross-functionally to drive business outcomes while putting the customer experience front and center.
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Job responsibilities
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Writes the requirements, epics, and user stories to support product development
- Works with the team to define and maintain a comprehensive inventory of interoperability and migration scenarios that are required to support two Deposits platforms.
- Focuses on customer, business, and technical experiences while helping design and establish interoperability and migration patterns for the new Deposits ecosystem.
- Establishes relationships with supporting partners to provide insight into upcoming changes and identify their interoperability and migration requirements, risks, and impediments as early as possible.
- Provides hands-on support with engineering teams throughout the Agile development lifecycle including defining business requirements, writing and maintaining Epics and Stories in JIRA, evaluating readiness and outcomes, and proceeding with additional iterations.
- Helps orchestrate supporting products' changes and transition to Deposits 2.0 interoperability patterns.
- Supports customer migration planning and execution as we transition from legacy Deposits to Deposits 2.0.
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
- Working knowledge of online and batch interfaces, middleware, and data strategies within modern architectural contexts.
- Customer-obsessed with a passion and penchant for building lasting partnerships across complex organizations and leveraging them to achieve desired outcomes
- Thrives with ambiguity. Can carve a path forward and act with urgency despite long delivery horizons.
- Excellent communication and interpersonal skills.
- Proficient in JIRA and other work management tools - especially those requiring data structure setup
- BS/BA degree or equivalent experience
Preferred qualifications, capabilities, and skills
- Experience in the Retail financial industry including banking products, payments, or fintech experience a plus.
- Prior experience with systems migrations or modernization a plus.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.