The Card Payment Network team at Chase Card Services is dedicated to leading change and connecting partners through payment network technology expertise. We are the expert technologists and liaisons with our Payment Network Partners (Visa, Mastercard) and serve as the coordination points for Chase Card Services for initiatives, projects, issues, and escalations impacting Chase as issuers. Our vision is accomplished by developing a high-performing team committed to well-defined processes, innovative use of technology, technological expertise, superb relationship management, and a culture of continuous improvement.
As a Senior Product Associate in the Card Payment Network team at Chase Card Services, you will be involved in analyzing impacts and guiding stakeholders through Payment Network changes that affect Card issuing systems and processes. You will coordinate Chase-sponsored initiatives with Payment Network partners and provide production support and issue escalation, including off-hours support. This role offers you the opportunity to lead and assist cross-functional project teams, collaborate with stakeholders, and make informed decisions to enhance organizational agility.
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Job responsibilities
- Lead and assist cross-functional project teams in documenting high-level objectives, business value, scope, and critical success factors.
- Document changes that meet business objectives based on Chase needs and Payment Network requirements.
- Collaborate with stakeholders to recommend process and technology improvements and identify efficiency opportunities.
- Ensure adherence to controls, applicable audit standards, and manage exceptions.
- Resolve issues through mediation, negotiation, or escalation to Directors and Senior Managers.
- Make informed decisions, understanding the boundaries for decision-making and knowing when to escalate.
- Build and leverage relationships within the organization to remove project obstacles and enhance organizational agility.
Required qualifications, capabilities, and skills
- 5+ years of experience in a Business Analysis or similar role at a financial institution or payment network organization.
- Strong facilitation and presentation skills, with the ability to communicate effectively to varied audiences.
- Skilled in business interviewing and resolving conflicting priorities among stakeholders.
- Advanced computer skills, including word processing, spreadsheets, and process mapping software.
- Knowledge of Agile tools (JIRA) and methodologies.
- Proficiency in process analysis or BPM (Business Process Mapping).
- Detailed understanding of Credit Card Payment Network capabilities and functions.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.