Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Senior Product Associate in Card Authorizations' product, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Job responsibilities
- Communicate with leaders and stakeholders to communication the product vision and goals
- Collaborate with partner across the firm to breakdown large initiatives into epics and user stories, using relevant techniques (e.g. story mapping, event storming) to help facilitate the right discussion and drive toward the technology requirements
- Manage stakeholders expectation through strong communications and effective partnerships
- Develops and refines epics and user stories defining user acceptance criteria in Gherkin format whilst adhering to the I.N.V.E.S.T principals
- Identify and create dependencies for support teams. Collaborate with stakeholders, development teams and other supporting teams to identify dependencies that exist between different task, feature or project. Analyst the requirements, dependencies and interdependencies to understand the relationship and potential impact on the over product development
- Prioritize a delivery teams efforts based on the product and firm priorities In partnership with the product owner, including the resolution and management of defects
- Maintain product roadmaps in conjunction with product owners
- Participate and be an active member of the various agile ceremonies
- Review and provide sign off on technology deliverable prior to GA release
- Adhere to firmwide controls practices as it pertains to agile deliverables
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Required qualifications, capabilities, and skills
- Ability to seamlessly navigate large product organizations
- 3+ years of work experience in credit card in the following disciplines: business, functional, and technical analysis
- Strong written and verbal communication skills with the ability to articulate concepts to a senior management and customers across business and technology organizations
- Experience in managing agile, cross-functional teams, often through influence (i.e., not direct oversight)
- Strategic thinker with the proven ability to drive execution at a detailed level in all levels of the Customer Value Chain
- Business Systems Analyst experience
- Expertise in Agile Tools (JIRA, Confluence) and concepts to be able to drive planning and execution through the product architecture
- Credit card authorizations' and credit card payment life cycle experience needed
Preferred qualifications, capabilities, and skills
- Functional knowledge of all Card and CCB domains impacting the Card Customer
- Technical knowledge of coding languages (Cobol, Java, etc.) and expertise in the functionality present and its usage in the systems/application/platforms that support Chase Card Customer Experiences
- Experience with efforts in modernizing business processes with a legacy software stack onto Cloud based and Java technologies
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.