Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Senior Product Associate in Collaboration and Communication Product Line at JP Morgan Chase Employee Platforms, you will contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. You will be responsible for setting the long-term strategy for the product, organizing the teams for optimal delivery, managing the P&L and driving engagement with our customers and stakeholders.
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The goal of the team is to deliver an industry leading voice recording service for the business. Focused on ensuring the completeness of record for both the regulatory and business best practice recorded populations.The team is undertaking a large body of work concerned with (i) uplifting the voice recording applications themselves to be on the latest versions available, positioning for private and/or public cloud deployments (ii) development of an industry leading control framework for the management and provision of the recorded user population and the operational integrity of the data generated. We see an exciting opportunity to be part of a team which leverages the latest agile and software development practices for delivery of the future state architecture.
Job responsibilities
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Writes the requirements, epics, and user stories to support product development
- Creates and maintains the product's definition, product roadmap & customer facing SLOs/SLAs
- Prioritizes the product backlog & maintains a vision for the product
- Support the go-to-market and strategic marketing plans for the product
- Creates a safe environment for experimentation and failures to support fast learning cycles
- Support our cloud strategy for our information archive platforms
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
- Product management experience with an emphasis on delivering voice / voice recording solutions to end users and control functions.
- Knowledge of the voice and voice recording systems deployed within the financial services industry; Cloud vendors, NICE NTR/X, Compass, RedBox, IPC Unigy, Cloud 9, Mobile voice recording, large scale contact center recording, Storage technologies, recording assurance (record completeness), recorded user population management and provisioning
- Understanding of software development methodologies and practices (SDLC, Agile, Scrum, etc.)
- Good written and verbal communication skills with the ability to articulate concepts to a senior management and customers
- Experience of building strong, cohesive partnerships with key stakeholders
- Good interpersonal skills to manage relationships with a variety of partners and stakeholders
- Experience writing technical stories in JIRA/confluence using industry standard notations
Preferred qualifications, capabilities, and skills
- Experience in technology product management role within enterprise environment.
- Experience providing roadmaps, product overviews, reports, backlog, and documentation for enterprise technology solutions
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.