Be the catalyst at the intersection of technology and sales to tailor cutting-edge products that fit client challenges.
As a Senior Client Solutions Architect Associate in Merchant Services, you contribute significantly to a team that innovates and supports the sales process in architecting comprehensive product solutions for clients with complex challenges. Draw on client feedback and support the channeling, modification, and technical design and adaptation of large-scale solutions.
In this role you are a significant contributor to a team that bridges strategy with execution to drive client adoption and grow revenue. This role requires both technical expertise in payment solutions and strong analytical skills to optimize adoption, advocate for program needs, and drive continuous improvement. Working cross-functionally with Product, Sales, Solution Architecture and Implementations, you will analyze feedback and collaborate internally to develop viable solutions that add value to clients with complex challenges.
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Job responsibilities
- Executes the configuration and modification of the firm's existing products and solutions, often in partnership with Technology, to fit complex client use cases
- Develops training and collateral to support the Sales team
- Oversees the aggregation and analysis of relevant client and market data to support the Solutions team in delivering impactful solutions
- Engages with technical roles on the client team to field and answer product queries
- Support the development of internal playbooks, governance models and reporting frameworks to improve scalability and operational efficiency of the program
- Collaborate cross-functionally to ensure alignment of priorities, troubleshoot adoption barriers and advocate for program needs
- Analyze insights from client feedback and adoption data to identify opportunities to refine our payment solutions; collaborate with solution architecture experts to redefine solution-oriented success
- Support the aggregation and analysis of relevant client and market data to support the Solutions team in delivering impactful solutions
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise working across a broad set of related products
- Proficient technical knowledge of the cluster of products and exposure to the sales cycle
- Experience working with clients in a technology field and interfacing with engineers
- Demonstrated prior experience working in a highly matrixed and complex organization
- Experience supporting the technical design of products or technology applications
- 3+ years of experience or equivalent expertise in solving complex problems within cross-functional teams with diverse priorities
- Strong analytical skills with the ability to interpret data, extract insights and effectively communicate themes with a senior audience
- Client-focused mindset, advocating for seamless experiences and best-in-class service
- A keen interest in learning about technical system workflows and product integrations
- Proficiency in Microsoft Word, Excel, SharePoint and PowerPoint
Preferred Qualifications, Capabilities, and Skills:
- Experience with Salesforce reporting
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.