As the Senior Associate of Retention Marketing on the Customer Lifecycle Marketing team, you will help to oversee and manage all retention strategies across products while partnering internally and externally to bring these strategies to life.

Job responsibilities:

• Help to lead all retention strategies across products partnering with many cross-functional teams as well as external partners
• Oversee results reporting for campaigns as well as overall retention metrics at the full portfolio level as well as for individual products
• Work with external and internal partners on their retention strategies, helping to synthesize results and drive new tactics
• Improve upon existing retention campaigns while also developing new strategies and bringing those strategies to execution
• Leverage insights from campaign analytics, effectively summarize marketing performance highlights and develop data-drive strategies
• Communicate effectively and confidently with numerous stakeholders and have the ability to lead through strong collaboration

Required qualifications, capabilities, and skills:

• Bachelor's degree required
• 4 or more years direct marketing experience
• Experience working with multiple internal and external partners
• Strong oral, written communications, and presentation skills
• Logical, analytical thinker; identifies clear objectives, leverages data to develop strategies and advanced understanding of success metrics
• Strong ability to influence and gain buy-in
• Effective at prioritizing and managing multiple complex initiatives concurrently
• Be a results-oriented self-starter with strong problem-solving skills
• Promote a strong control environment, adhere to risk/control, procedures, and process exceptions while maintaining a customer-first mindset
• Thrive in a fast-paced, results-driven, highly dynamic environment

Preferred qualifications, capabilities, and skills:

• Specific credit card marketing experience desired

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.