We are looking for a driven and enthusiastic leader to deliver a breakthrough process and capability transformation roadmap for how we plan and execute campaigns across Card Marketing. You will need to take a visionary and innovative approach to developing a strategy for how we garner quick wins, deliver process redesign improvements to drive down cycle time, and automate critical processes - utilizing best-in-class tools such as AI/Machine Learning - to meet our business goals of marketing execution quality, speed, and efficiency.
As a Marketing Transformation Product Owner in the Card Marketing team, you will have a \"blank sheet of paper\" to design the future. You will collaborate with a team of cross-functional partners to develop and deliver the roadmap that will radically elevate how we plan, manage, and activate campaigns in the industry's largest marketing execution space. Join us in shaping the future of marketing execution and drive impactful change.
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Job responsibilities:
- Serve as a thought-leader who drives a strategic, complex, and highly visible program across LOBs and functions from project initiation to delivery
- Design and stand-up new capabilities and ways of working
- Lead successful end to end execution and delivery of a program objective with or without precedent (including project conception, planning, requirements gathering, solutioning, governance, and decision-making) based upon targeted business outcomes, dependencies, and stakeholders
- Facilitate ideation sessions across matrixed group of stakeholders and pull together a single, prioritized solution across a complex program
- Maintain an analytical mindset to understand, develop, and synthesize requirements; risks; and cross-dependencies during roadmap delivery across multiple program workstreams. Able to articulate rationale behind roadmap and solutions
- Ensure there is communication, alignment, and coordination across all stakeholders by creating and facilitating project status and executive summary presentations; communicate effectively with peers, cross-functional team members, and senior stakeholders
- Communicate to all levels of the organization through compelling, impactful storytelling
- Build relationships with cross-functional teams (including Technology, Legal, and Regulatory Controls teams) to understand pain points, gather requirements, and drive solutioning
- Collaborate with program manager on an ongoing governance model (e.g., working routines and tools) to monitor and communicate progress; proactively identify and resolve issues
- Create an environment where all voices can be heard, and ideas are openly welcomed and debated; establish trust with peers, partners, and executive sponsors
- Be a champion for both business and culture transformation, leading with consistency, integrity, and humility
Required qualifications, capabilities, and skills:
- 4 or more years of product owner or digital transformation experience
- End to end program delivery experience - including understanding of best practices, tools, and processes
- Demonstrated initiative and creativity to ensure successful and timely execution - strategic thinker with proven analytical abilities
- Proven ability to manage a team through ambiguity typical of a large-scale business initiative and define path forward
- Familiarity with agile practices and collaboration tools (e.g., Confluence, Microsoft Teams)
- Outstanding critical thinking and problem-solving skills
Preferred qualifications, capabilities, and skills:
- Project Management or Process Engineering experience
- Marketing experience
To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.