Join the team that provides data support and reporting for one of the world's most innovative banks. Bring your technical and programing skills to our Consumer & Community Banking, Fraud & Customer Protection Services (FCPS) Operations organization. FCPS consists of Fraud Prevention and Claims & Dispute Call Centers and Back office functions located across domestic and international locations.
As a Senior Analytics Solutions Associate in our Fraud Prevention team, you will play a crucial role in safeguarding our customers and providing a top-notch customer experience. Your expertise in data analytics and reporting will promote business efficiency and enhance decision-making quality. In this role, you will transform large datasets into meaningful insights, empowering our leaders to make informed decisions. Furthermore, you will collaborate with leaders across Fraud Operations, Risk, Product, and Controls to support and implement data & reporting solutions, thereby improving our capabilities.
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Job Responsibilities:
- Provide data analytics & reporting expertise to business leaders across various departments in Fraud Prevention Operations
- Engage with business leaders and stakeholders to understand business needs and provide them with meaningful data points to help make key business decisions, effectively explain the events and tell succinct data stories
- Leverage advance analytics techniques including data mining, clustering, AB testing, predictive modelling to provide solutions, build capabilities and identify process improvement opportunities
- Conduct data-driven case studies to understand root-cause of fraud events to identify process gaps
- Build and manage various data reporting including key operations and performance metrics
- Own up and drive tasks in our book-of-work; these tasks require proficiency in programming and data analysis including application of advanced analytics & data modelling techniques
- Manage team of data analysts and assign tasks.
- Conduct trainings and help team acquire relevant data & analytics skills
Required Qualifications, Capabilities and Skills:
- Bachelor's degree in relevant technical or quantitative fields (e.g., Engineering, Data Science & Analytics, Statistics)
- 6+ years of experience in core analytics & reporting
- Must have working advanced knowledge of SAS and SQL.
- Hands-on knowledge of data visualization tools Tableau and/or Power BI
- Technical knowledge of using advance analytics techniques ranging from data mining, data manipulation, insight extraction and predictive modelling
- Outstanding ability to analyze problems, apply quantitative analytical approaches, communicate effectively and confidently (oral and written)
- Ability to influence stakeholders to take action/ facilitate buy-in of recommendations
- Flexibility and willingness to adapt to new project initiatives or changing business requirements
Preferred Qualifications, Capabilities and Skills:
- Master's degree in relevant technical or quantitative fields (e.g., Engineering, Data Science & Analytics, Statistics).
- Experience in other analytical tools is a plus including R, Python, Alteryx
- Proven story-telling skills and tell succinct data stories through PowerPoint slides to leadership and non-technical audience
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.