Join our Digital Accessibility team to enhance customer engagement by ensuring our digital products meet accessibility standards and introducing innovative features for an inclusive experience.
As a Senior Accessibility Specialist within the Consumer and Community Banking team, you will leverage your expertise in digital accessibility to guide Product and Technology teams in creating compliant and accessible digital products. Your passion for accessibility will drive impactful changes, ensuring an inclusive experience for all users.
Job responsibilities
- Identify and propose solutions for accessibility barriers based on WCAG 2.2 standards and other relevant laws.
- Recommend strategies to maintain compliance while enhancing customer experience.
- Apply accessibility knowledge across digital properties, including mobile apps and documents.
- Coach colleagues and clients in various settings to promote accessibility awareness.
- Use data to identify and drive improvements in product accessibility features.
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Required qualifications, capabilities, and skills
- 5+ years of experience in digital accessibility for customer-facing programs.
- Expertise in PDF accessibility, web, and mobile accessibility across platforms.
- Hands-on experience with Assistive Technology (e.g., screen readers, magnifiers).
- Advanced knowledge of HTML, CSS, JavaScript, and PDF standards.
- Deep understanding of cross-platform and browser compatibility issues.
- Ability to manage strategic partner relationships and multitask across initiatives.
- Strong consulting, influence, and negotiation skills.
- Innovative thinker with excellent written and verbal communication skills.
Preferred qualifications, capabilities, and skills
- Familiarity with web accessibility standards (WCAG, WAI-ARIA) and modern web development practices.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.