JPMorgan Chase has undertaken a digital transformation, which builds on the success of our current digital offerings. We are investing in innovative ways to attract customers as well as deepen customer engagement, satisfaction, and profitability through the use of digital channels. The Digital Accessibility team is at the heart of driving transformation in the Digital space, leading the firm toward a innovative digital experience for ALL of our customers by first achieving standards and regulatory conformance and then adding innovative, accessible features & services.
As a Senior Accessibility Specialist in the Digital Accessibility Team, you will demonstrate your knowledge and sensitivity to the access needs of people with disabilities. You will demonstrate your experience and good command of digital accessibility standards and new ideas. You will guide and coach Product and Technology teams in creating accessible digital products in conformance with accessibility standards. You will be passionate about accessibility in the digital space, with a broad knowledge of accessibility barriers and the tools and techniques for overcoming them.
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Job responsibilities
- Identify and suggest potential solutions for accessibility barriers based on WCAG 2.1 standards and PDF/UA as well as compliance with the ADA, Section 508, the Twenty-First Century Communications and Video Accessibility Act, and other accessibility related laws.
- Recommend solutions to maintain compliance while creating accessible digital products for an excellent customer experience.
- Verify and validate the accessibility of mobile applications, websites, and content.
- Document accessibility issues and findings with clear and actionable recommendations for remediation.
- Participate in planning and Stand-up meetings, collaborate with cross-functional teams including developers, designers, and product managers to address accessibility concerns.
- Provide guidance and support on accessibility new ideas and techniques.
- Work closely with cross-functional teams to communicate accessibility requirements and advocate for inclusive design.
- Advocate for accessibility within the organization and promote a culture of inclusivity. Coaching colleagues and clients in one on one, small group, or large forum environments
- Recommend solutions to maintain compliance while creating accessible digital products for an excellent customer experience.
- Apply accessibility knowledge to a wide range of the firm's digital properties, including mobile applications, and digital documents.
- Identify, report and drive improvements to the product feature by using data on accessibility issues within products.
Required qualifications, capabilities, and skills
- 3+ years of experience in driving accessibility in digital, customer facing programs or functions.
- Experience with a broad range of technologies: PDF accessibility and other digital document standards, Web accessibility on various platforms including Windows and MacOS, Mobile accessibility on various platforms including Android and IOS, Video and other digital media.
- Hands on experience with Assistive Technology (for example screen readers, magnifiers, alternative input, etc.)
- Advanced knowledge of core web technologies: HTML, CSS, JavaScript, PDF, deep knowledge of cross-platform and browser compatibility issues.
- Knowledge of modern web application development practices and popular JavaScript frameworks, knowledge of web accessibility standards (WCAG, WAI-ARIA), knowledge of next-version web technologies: HTML5, CSS4, and ES6.
- Demonstrated ability to manage multiple, strategic partner relationships at the Executive Level as well as supervisor level. Ability to multi-task across tactical and strategic initiatives.
- High degree of initiative and autonomy coupled with an ability to function successfully as part of a team (in person and virtual)
- Honed consulting, influence, and negotiation skills to achieve desired outcomes that inspire action and trust from stakeholders.
- Innovative and creative thinker; able to generate new ideas; forward-thinker; thought-leader.
- Written and verbal communication skills, able to present status, facts, thoughts, and ideas in a clear, concise, convincing and organized manner.
Preferred qualifications, capabilities, and skills
- Knowledge of International laws is a plus.
- Certification in accessibility (for example IAAP Certified Professional in Accessibility Core Competencies) is a plus.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.