The Digital Documentation Services Operations teams is responsible for supporting all JPM businesses for their client documentation & data life-cycle management from Documentation creation to digitization for distribution using innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
DDS Operations is part of the Digital Platform & Services team, responsible for assessing emerging trends, technologies, electronic platforms, potential partnerships, and for building digital products - that could transform the way we, and our clients, do business.
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As a Vice President you will manage DDS - Security Services Team in Buenos Aries. The successful candidate will play a critical role in leading our Security Services team to support our growing Security Services Business.
- Collaborate with senior managers in the development of performance goals and long-term operational plans
- Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration
- Set strategic goals for operational efficiency and increased productivity
- Work with project managers in the development of financial and budgetary plans
- Analyze current operational processes and performance, recommending solutions for improvement where necessary
Why join? This is a fascinating time in our industry. You will:
- Work on some of the most complex problems imaginable at the intersection of two dynamic industries: Finance and Technology
- Interact with large and fascinating datasets currently not available anywhere else
- Develop products that can change the way our clients operate, and how Banking is done today
- Influence decisions on Market Strategy, Platform Strategy, Client Engagement and implementing innovative technology-based solutions
The Digital Document Services organization is a global team and supports the Americas, Europe (including Middle East & Africa) and Asia regions. The Services organization (Digital Document Services) is a 400+ strong group comprising of Markets, Loans, Security Services and Payments teams. Scope of these services cover portfolio of products and services connected to end-to-end product transformation of data and content including - create & collaborate, capture & digitization, signature validation, analytics, classification, workflow management, storage & archiving, and data distribution.
Job responsibilities:
- Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives
- Draw on relationships with department heads, key partners and vendors to make decisions regarding operational activity and strategic goals
- Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks
- Devise strategies for ensuring the growth of programs enterprise-wide, and implement process improvements to maximize output and minimize costs
- Adhere to the company's policies and standards, and ensure that laws and regulations are being followed
- Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment
- Collaborate closely with client facing field teams to fulfill customer needs and help protect their data/content to meet regulatory requirements.
- Continuously improve Customer Satisfaction Scores, KPIs and KRIs to meet the needs of clients, stakeholders, and partners seamlessly across LOBs and all J.P. Morgan products.
- Help lead a common operating model for the end-to-end lifecycle of client documentation across the wholesale franchise inclusive of people, process, and technology, while continuing to support our business partners/ stakeholders and meeting regulatory demands.
- Contribute to the overall go-to-market strategy for Security Services, spearheading engagement models and overall client delivery experience.
Required Skills and Qualifications
- More than 10 years in a senior leadership role in a field related to our industry
- Masterful organizational, communication, and leadership skills, backed by previous professional success
- Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management
- Working knowledge on Skill of the Future like VBA, Alteryx, Tableau etc
- Proven ability to plan and manage operational processes for maximum efficiency and productivity
- Ability to streamline or implement structures and roles that boost speed and efficiency while supporting rapidly shifting business demands
- Strong working knowledge of industry regulations and legal guidelines around data & documentation management, digitization, and integration services.
- Experience with documentation management, digitization, and integration services.
- Hands on experience with Natural Language Processing (NLP) and Large Language Models (LLMs)
- Have a bias for action and sound instincts on how to resolve issues effectively. Be inquisitive and like researching to solve problems and identify solutions
Preferred qualifications, capabilities, and skills:
- Working knowledge on Global Custody and/or Fund Services.
- Experience in Artificial Intelligence or Machine Learning.
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.