Bring your expertise to JPMorgan Chase. As a part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.
As a Risk Management - Fraud Risk Senior Officer - Senior Associate in the Non-Digital Fraud Risk Authentication Strategy team, you will be responsible for identifying authentication gaps and controls required in IVR, Branch and Phone channels. This team caters across loss lines of Digital Payments, Check losses, Credit and Debit card losses across both monetary and non monetary flows. Leveraging data and actionable insights, you will be responsible for authentication requirement across non digital channels including credential onboarding, authentication credential flows as well identifying the need for friction to help mitigate fraud losses.
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Job Responsibilities:
- Monitoring authentication risks and fraud attack trends to identifying tactical and strategic responses to minimize customer and bank exposure.
- Collaborating with product, technical and analytics teams to develop and prioritize initiatives and resources to maximize existing capabilities.
- Taking ownership of the ATO and authentication related fraud loss categories to ensure a clear plan is place to minimize overall fraud loss expenses
- Escalating identified risks which may result in unacceptable fraud controls and losses
- Providing support, including analysis, to various Strategic Fraud initiatives outlined by the business and Fraud Strategy leadership.
- Performing analysis of current and historic data to keep fraud systems and processes at the cutting edge of fraud detection
- Identifying data driven fraud trends and developing broad strategies to address the trend
- Conducting defect reviews of high fraud losses cases to identify any gaps in fraud strategy, case management or make procedural adjustments
Required qualifications, capabilities and skills:
- BS degree and minimum of 5 years Risk Management or other quantitative experience required
- Familiarity with risk analytic techniques
- Strong analytical and problem-solving abilities
- Strong written and oral communication skills with the ability to communicate complex data into a clear story to team members as well as senior leaders.
- Experience delivering recommendations to management, strong ownership and accountability to drive and execute initiatives
- A desire to work as part of a team, and ability to work with cross functional teams
- The ability to develop new fraud fighting products by designing requirements and working with technical business partners to implement these products using agile design methodology
- The ability to work on diverse tasks and respond to emerging issues
- Ability to compress huge data into meaningful metrics and ideas using SAS and/or SQL
- Proficient in Excel & PowerPoint
Preferred qualifications, capabilities and skills:
- Master's Degree preferred and 3 years Risk Management or other quantitative experience
- 2 years of experience in Fraud risk roles preferred
- 4+ years of professional experience, experience in risk management, strategic analytics, or data science preferred
- Experience with Fraud Wrongdoers, Mules and 1st party fraudsters/ID theft
- Strong P&L knowledge and understanding of drivers of profitability
- Demonstrated experience with data analysis, designing & analyzing experiments, and Modeling
- Experience with Machine Learning, Sequence Processing and Python is preferred
To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.