In this pivotal role, you will be responsible for overseeing Branch Administration, ensuring that process changes are implemented without introducing material risk. Your expertise will be vital in maintaining robust procedures and processes that empower branch employees to deliver an exceptional customer experience. Additionally, you will play a key role in driving product innovation, ensuring that our offerings enhance customer experiences while protecting both our customers and the bank. Your ability to balance risk oversight with strategic development will be instrumental in sustaining our success and upholding our reputation for excellence.

Job Responsibilities:

• Develops a deep understanding of the processes and technology that branch employees use to service customers.
• Meets regularly with partners in product development and branch administration to understand both their long-term plans and short term activities and is a trusted advisor to the line of business while maintaining independence
• Looks for strategic, operational, reputational risk in emerging products and services
• Evaluates new concepts or modifications to existing services to ensure that the business has identified all the risks and has included appropriate controls
• Has a working knowledge of applicable bank policy and external regulation to escalate issues appropriately to Compliance and Legal partners
• Has a working knowledge of controls and inherent risk
• Represents the interests of other internal stakeholders in risk management
• Collaborates with the business to solve problems.
• Stays abreast of changes in the marketplace including technology, products, threats
• Deconstructs and explains complex concepts and issues in a business-friendly manner to senior/executive management

Required qualifications, capabilities, and skills:

• Bachelor's degree or equivalent experience required
• Minimum of 5 years in a Risk or oversight function (Audit, Controls, Operational Risk Management, Information Risk Management, Compliance) or other relevant function
• Prior experience in financial services.
• Critical thinking skills
• Ability to defend positions with quantitative analysis developed with an analytical team
• Ability to work effectively with both business and technically oriented individuals
• Excellent written and verbal communication skills
• Strong emotional intelligence and ability to influence
• Ability to work independently while managing multiple deadlines and priorities
• Ability to work within a team

Preferred qualifications, capabilities, and skills:

• Familiarity with process engineering and root cause analysis a plus
• Retail Banking experience with monetary transactions including teller transactions, funds transfers and wires a plus.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.