You are a strategic thinker passionate about driving solutions. You have found the right team.
As a Reference Data Associate in the AMS Securities Services team, you will act as a primary point of contact for end users and stakeholders, handling inquiries and resolving issues. You will collaborate with various teams to analyze and resolve functional, data, and technical issues, and support User Acceptance Testing for technology changes across the platform.
Job Responsibilities:
- Handle user inquiries and issues independently, ensuring satisfactory resolution for end users.
- Monitor and manage the queue in ServiceNow to ensure timely response and resolution of issues.
- Leverage prior experience in User Acceptance Testing (UAT) and End User Testing to enhance support processes.
- Participate in daily production issue calls with technology teams and provide necessary updates to end users.
- Identify common or repeated issues reported by end users and create knowledge articles to enable self-resolution.
- Publish daily, weekly, and monthly metrics and KPIs to senior management regarding issues and inquiries.
- Collaborate closely with the Product Owner and Development Team to plan and implement activities for Agile releases.
- Support release management by conducting production checkout activities to ensure smooth deployments.
- Actively participate in Daily Stand-Ups, Sprint Planning, and Demo/Showcases to align with team objectives.
- Publish daily end-of-day status reports with KPIs to Senior Management, Product Owners, and the Development Team.
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Required qualifications, skills and capabilities:
- You must hold at least a Bachelor's degree and
- Must have 10 +years of relevant experience in a financial services organization.
- Understand the Agile framework and project lifecycle standards to effectively manage and execute projects.
- Apply knowledge of ITIL standards to improve service management and operational efficiency.
- Demonstrate strong communication and presentation skills to convey information clearly and persuasively.
- Build and maintain strong interpersonal relationships to foster collaboration and teamwork.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.