The AMS Securities Services: Service Desk & Test Associate will be based in Bangalore as part of the broader PRDU Service Desk team supporting key programs that form part of the Global Client Account Services (CAS) team.
You will act as a primary point of contact ( for AMS Securities Services end users/stakeholders for their data and functionality enquiries across all products that form part of the AMS Securities Services Product Group including Custody, Collateral, IMOS and Fund Accounting. The team will collaborate with AMS Technology teams, Product Owners and CAS Operations teams to analyse and resolve functional, data and technical issues raised by stakeholders as well as support User Acceptance Testing supporting technology changes across the platform.
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Job Responsibilities:
- Independently handle user inquires / issues and resolve in a satisfactory manner for end users
- Monitoring and managing queue in ServiceNow
- Prior experience involved in User Acceptance / End User Testing
- Participate in Daily Production issue calls with technology teams and provide end user updates as required
- Identify common / repeated issues reported by end users and create knowledge articles for end users to self-resolve issues
- Publish daily / weekly / monthly metrics and KPI's to senior management on issues / inquires
- Work closely with Product Owner and Development Team for implementation plan per Agile release and identify the set of activities/task that need to perform on the release date.
- Support release management production checkout activities
- Active participation in Daily Stand-Ups, Sprint Planning and Demo/Showcases
- Publish daily end of day status reports with KPIs including to Senior Management, Product Owners and Development Team
Required qualifications, skills and capabilities:
- Bachelor's degree + 10 years of relevant experience in financial service organisation
- Have an understanding of the Agile framework and project lifecycle standards
- Have an understanding of ITIL standards
- Strong communication and presentation skills
- Strong interpersonal and relationship building skills
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.