Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
As a Quantitative Analytics Associate in the Data Analytics and Reporting Team (DART), which is aligned under the Chief Operations Officer in Consumer and Community Banking (CCB), you will provide analytics and reporting solutions to business partners across Centralized Transaction Operations (CTO). You will also leverage a broad technology suite to implement automated solutions and deliver data driven insights. Additionally, you will be responsible for supporting day-to-day operations while identifying opportunities to streamline, automate, and enhance the information provided to our business partners to improve operational efficiencies.
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Job Responsibilities:
- Work with business leaders to identify analytics opportunities
- Determine data needs/sources, extraction methods, and reporting frameworks
- Build advanced analytical capabilities with a focus on improving business decisions and actions within CTO
- Provide proactive, real-time analytics to anticipate and enhance the customer's experience and decision-making capabilities
- Focus on closure of control gaps, reduction of manual controls, automation of manual processes, reduction of handoffs, and increasing operational efficiency with dashboards
- Leverage data mining, data manipulation, and analytics skills to solve business problems, create opportunities and identify potential analytical strategies
- Translate high-level operational business needs into actionable intermediate or complex design analysis
- Implement analytical initiatives that deliver tangible process, product, people and/or technology improvements
- Optimize business results and client satisfaction through advanced research, analytic tools and techniques
- Pursue opportunities where analytics can drive significant operating outcomes - where different decisions should be made and/or where meaningful efficiencies can be implemented
- Understand the cost-benefit relationship between solution sophistication and practicality, and striving to produce the fastest and most accurate results.
Required Qualifications, Capabilities and Skills:
- Minimum 5 years demonstrated experience leveraging analytics and data mining to deliver tangible business improvements
- Bachelor's degree in Business or related field (Economics, Engineering, Physical Sciences, Mathematics, Operations Research, Statistics, Computer Science)
- Demonstrated experience with statistical and/or forecasting methodologies for purposes of conducting analysis to drive business decisions
- Technical knowledge and/or experience using various data visualization (e.g. Tableau) and data wrangling tools (e.g. Python, R, SQL, SAS, Alteryx)
- Extensive knowledge of database design, Hadoop data architecture and tools, and relational database principles
- Excellent verbal and written communication skills - ability to summarize findings into concise, high level points geared towards the audience and visually depict key data and findings
- Demonstrated ability to positively interface with other departments, colleagues, senior management and external customers is required
- Strong attention to detail and accuracy - proven ability to produce quality results timely
- Proven ability to prioritize and work on multiple projects simultaneously with minimal supervision
Preferred Qualifications, Capabilities and Skills:
- Experience within the banking industry
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.