We're driven by curiosity, passion, optimism, and the belief that everybody can grow.
You will use your data analysis skills in support of the Customer Claims & Disputes Journey. The Claims Disputes & Fraud Operations Product Analytics (CDFO) team is part of the Consumer & Community banking (CCB) Operations Analytics Team and is responsible for data and analysis in support of the Disputes/Claims journey re-design.
As a Quant Analyst Senior Associate within the CDFO Team, you will play a crucial role in enhancing the Disputes/Claims experience for our customers. Your responsibilities will include collaborating with partners across the CDFO Product team, such as Finance, Customer Experience, UX/UI Design, Software Engineering, and Product Owners. You will be involved in the comprehensive analytics of the Disputes Journey, which includes constructing and revising the business case, scoping analysis, developing hypotheses, gathering data, analyzing performance, generating insights, and contributing to the creation of presentations to communicate findings.
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Job Responsibilities:
- Build holistic insights using a mix of customer, account, digital, financial and operational data sets
- Import, clean, transform and validate data from multiple sources in preparation for analytics and/or modeling
- Develop business cases, size addressable populations & estimate potential impact on proposed measurement plans
- Scope, implement & track new features and enhancements to the disputes/claims journey
- Identify customer interactions and events across a variety of channels to better understand customer journeys and friction points
- Leverage a variety of analytical and statistical applications (Alteryx, Tableau, Excel, SQL, Python, etc.) to describe, analyze, and interpret trends and patterns in complex data sets.
- Aid in presentations summarizing sharp insights and conclusions, often for executives
Required Qualifications, skills and capabilities:
- Minimum 4+ years of relevant experience doing hands-on data analysis
- Technical expertise regarding data models, data analysis, and segmentation techniques
- Experience with Business Intelligence and analytical tools such as Alteryx, Tableau, etc.
- Self-sufficiency in querying and extracting data from Enterprise databases (Snowflake, Oracle etc.)
- Exceptional analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
- Exceptional written and oral communication skills
- Bachelor's degree required
Preferred Qualifications, skills and capabilities:
- Advanced degree is desired with preferred concentrations in Math, Statistics, or Analytics
- Operational knowledge of Claims & Disputes of transactions is a plus.
- Experience with financial business cases a plus.
No relocation support is offered for this role, Hybrid work schedule - 3 days in office
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.