Mortgage Finance Operations exists within Commercial and Investment Bank. Our functions include account administration, collateral management, funding, paydown processing, customer service, billing, account reconciliations, quality control, and exception management. This position collaborates and partners with the Securitized Products Group management; functional support groups (Compliance, Audit, Finance, Technology etc.); Mortgage Finance Business Partners; external clients and service vendors utilized to support the LOB.
As a Quality Control Analyst within the Commercial and Investment Bank, you will be responsible for reviewing the daily work and will assist in making sure controls and regulatory guidelines are followed. These tasks include, but not limited to, performing quality control of account setups and renewals, reviewing monthly billing statements, reconciling collateral, monitoring daily funding and collateral transactions and ensuring that all customer service level agreements are met. You will be responsible for identifying, researching, and resolving routine discrepancies within daily work activities, maintaining the team's procedures, creating monthly reports, gathering data for internal and external audits, and will assist in the training of new employees.
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Job Responsibilities:
- Review, research and reconcile multiple daily reports.
- Review legal agreements to ensure appropriate updates are made to database(s) and system(s) .
- Research exceptions.
- Client service and communication through monitoring and managing warehouse facilities
- Review and reconcile client invoices
- Research and respond to escalated issues
- Training and Special Projects
Required qualifications, capabilities, and skills:
- High School Diploma or GED.
- 1 to 3 years related experience.
- Strong organizational, customer service, interpersonal, decision making and problem solving skills.
- Ability to work with minimum supervision.
- Results oriented in a deadline driven work environment.
- High energy, self-motivated and ability to make immediate, logical decisions.
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.