Job responsibilities:
- Review Loan documents and process transactions as per SLA
- Perform activities such as review and approval of ticket requests, documents, and loan servicing activities based on transaction's quality scorecard
- Be an SME and understand the upstream and downstream process of supported transactions & lines of businesses supported & ensure Quality Control team is updated with any process updates/changes
- Manage the complex requests with minimum supervision and independently make the decisions related to the process
- Initiate and take a lead in Continuous Improvement Projects
- Perform root cause analysis (RCA) and familiarity with RCA tools to improve quality parameters
- Identifying process gaps/exceptions and recommending possible solutions
- Manage the exceptions and one-off transactions and follow the escalation metrics
- Develop and maintain written procedures and training materials as necessary
- Responsible to manage workflow for the team and ensure all the requests are actioned upon as per the service level agreement
- Prepare KPIs and publish/present the data on a regular basis to Managers/Senior Leaders
- Handles complex documentation under little supervision
- Handles escalated inquiries
Want more jobs like this?
Get jobs in Manila, Philippines delivered to your inbox every week.
Required qualifications, skills, and capabilities:
- Bachelor's degree in Commerce/Accounting preferred
- 5 - 8 years of work experience, preferably in Banking/Mortgage/Financial Analysis/Statement Spreading/Loan Operations
- Candidate should be open to work in shifts
- Strong verbal & written communication to effectively communicate with various stake-holders and across levels
- Demonstrate creative problem solving and solid judgment/decision making
- Strong client focus and ability to partner with various internal groups and client
- Excellent interpersonal skills to work effectively in team environment
- Excellent comprehension and observation skills
- Attention to detail and problem solving skills
- Demonstrate the attributes of flexibility and accountability
- Exhibit client relationship and time management skills
- High level of proficiency in organizing, priority setting, and issue management
- A strong MS Office, Excel skills and knowledge in MS PowerPoint is a must
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.