The Quality Analyst executes Controls QA testing against established CCB complaint criteria. Responsibilities include oversight and examination of quality and other control processes in the lines of business including review and advisory consultation on scope, sampling, testing, reporting and effectiveness of corrective actions. Re-performance of quality tests conducted by the lines of business for validation purposes and the performance of discretionary testing as emerging risks are identified. The Quality Analyst will also be responsible for supporting the CMO QA Complaints management and team with reporting deliverables.
Job Responsibilities
- Responsible for performing quality control testing and second level review of QA Specialist conclusions and may handle line of business disputes, reassessments and escalations
- Meet with management to review findings and corrections related to testing
- Provides feedback to line of business / operations managers on quality performance and recommend performance/corrective actions as needed; supports line of business / operations with quality initiatives, as appropriate
- Deliver training on QA processes to QA Specialists and participate in new Specialist training
- Make recommendations to enhance testing job aids, as identified
- Analyzes processes to improve internal testing, isolates root cause and suggests solutions
- Supports manager and team with reporting deliverables
- Perform other related duties as required and assigned
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Required Qualifications, Capabilities, and Skills
- You have a minimum of (2) years of experience in oversight roles such as auditing and/or operational quality assurance that will help have an eye for regulatory details.
- Bachelor's degree in business, finance, or related field, or equivalent work experience.
- You have a passion for delivering, communicating with, and clearly communicating ideas and collaboration with all levels of management.
- You have a desire to engage in challenging scenarios and by using critical thinking and analytical skills to offer solutions and new ideas
- Ability to maintain a positive working relationship with Quality Manager, Operations Leadership, and other Oversight and Controls leaders where employees feel motivated to deliver exceptional performance.
- Strong analytical and quantitative skills
- Ability to communicate effectively and interact with all levels of leadership
- Ability to investigate and solve complex problems
- Ability to multi-task and manage several projects at the same time
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.