At JPMorgan Chase & Co.'s Consumer & Community Banking division, we offer a range of financial services to our Chase customers, including personal banking, credit cards, and mortgages. We lead in credit card sales, deposit growth, and digital solutions, focusing on customer satisfaction. We guide customers through the home buying process and offer services for all homeownership stages. As a historic financial institution, we provide innovative solutions to consumers, small businesses, and prominent clients globally. We value diversity and inclusion, and are an equal opportunity employer, committed to accommodating our team's diverse needs.
As a Project Manager - Sr Manager within our Consumer & Community Banking division, you will be responsible for managing multiple small/medium projects or other program related initiatives, or one large project, with possible cross-department or LOB impacts. You will lead project teams through the project lifecycle from ideation to project execution, ensuring quality and timeliness of project completion. You will also be involved in conflict resolution, change management, influencing, project management, delegation and coaching.
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Job Responsibilities
- Manages multiple small/medium projects or other program related initiatives , or one large project, with possible cross-department or LOB impacts
- Leads projects teams through project lifecycle from ideation to project execution, including the approval and demand management process, and ensures quality and timeliness of project completion
- Directs activities, monitors details and sets priorities
- Escalates project issues and risks appropriately
- Reviews root cause analysis and recommends solutions
- Identifies and documents best practices
- Develops value-adding business solutions
- Prepares standard and ad-hoc management reports and presentations
- Facilitates business-analysis and process mapping
- Budget for projects managed as needed
Required qualifications, capabilities and skills
- Bachelor's Degree
- Proven working experience in project management
- Excellent client-facing and internal communication skills
- Excellent written and verbal communication skills
- Solid organizational skills including attention to detail and multitasking skills
- Strong working knowledge of Microsoft Office
- Tenure: At least 12 months in current job and process
- Performance Rating: At least On Track on My Development
- Corrective Action: Not within prescriptive period for suspension
- Performance Improvement Plan: Not enrolled in and Performance Improvement Plan (PIP)
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.