If you're a highly motivated individual with advanced transformation skills and proven ability to architect operationally excellent, scalable and resilient solutions driving accelerated time to market and exceptional customer experience then then a Project Manager role with JP Morgan Chase has a great opportunity for you. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential.
As a Project Manager- Public Sector Operations in our Corporate Investment Bank, you will manage the response to and onboarding of new Public Sector client mandates into our Public Sector Operations team. You will be part of a new function collocated with our Sales, Product, Operations and Technology teams, evaluating a robust deal pipeline to define and design operational solutions in support of Request for Proposal (RFP) and manage their integration into the Public Sector Operations team. Collaboration with senior management, external clients, third-party partners, and internal partners in Technology, Sales, Product is core to the role.
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Job responsibilities
- Work closely with Sales, Product, Operations and Technology stakeholders to define and implement target operating models and processes that support client mandates
- Manage the successful onboarding of new operational processes, establishing and instrumenting service level agreements with third-party vendors to ensure completion of client deliverables
- Design and deliver enhancements to existing processes and/or business applications, introduce new processes and/or toolsets, and proactively engage in process re-engineering
- Promote and participate in furthering a positive and inclusive workplace culture where all employees thrive and feel like they belong
- Commit to hiring and building a workforce that reflects the vast diversity of the communities we serve; integrate and elevate diverse voices. Embrace difference and diversity of identity, experience, and thought
Required qualifications, capabilities, and skills
- Ability to gain credibility and respect among business leaders, key stakeholders and staff by demonstrating curiosity, expertise, sound decision making, and possessing excellent communication, influencing and negotiating skills
- Experience delivering complex transformation initiatives within a matrix organization
- Proven track record in overseeing the work of third-party partners, holding them accountable for quality and timeliness of delivery
- Exhibits excellent judgment and experience making high-impact decisions with accountability and ownership of outcomes
- Excellent analytical skills and organizational skills with a keen eye for detail
- Comfortable with ambiguity, adaptable to change; capable of adjusting strategy or process in response to dynamic business environment and unexpected changes; ability to navigate large organization with confidence
- Strategic thinker with exceptional leadership skill to motivate teams, make decisions, and guide the organization toward operational goals
- Demonstrate outstanding ethics, integrity, and judgment within everything they do
Preferred qualifications, capabilities, and skills
- 8+ years of Transformation experience within Financial Services dealing with large scale operations and change agendas; direct experience in Payments
- Strong knowledge and experience of business architecture including development of Business Models and Target Operating models deployed on large scale organizations
- Proven track record of partnering with Business stakeholders to design and implement new processes, utilizing core technology and digital tools as an enabler
- Creative problem solver who is outcome oriented, with proven ability improve operations performance
- Exhibits a commercial mindset - attitude of personal accountability for the Firm's resources
- Prior experience working with or for a State or Federal Government entity
A Government Security Clearance will be required for this position. This includes, but is not limited to:
- Fingerprints
- Credit Check
- Employment History
- Tax Filing History (possibly)
- References (possibly)
- Proof of U.S. Legal Permanent Residence
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.