Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
As a Product Delivery Manager in Omnichannel Solutions, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.
We are seeking a dynamic "Lead Production Validation Tester" to drive quality and security in our cutting-edge payment terminal applications. In this leadership role, you will manage a team of talented testers, oversee testing strategies, and ensure the highest standards of compliance, performance, and functionality. You'll collaborate closely with cross-functional teams to deliver innovative payment solutions, enhance testing processes, and ensure seamless transactions for customers worldwide. If you're passionate about leading teams, driving automation, and staying at the forefront of payment technologies, this is the perfect opportunity to make a meaningful impact!
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Job responsibilities
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Lead, mentor, and manage a team of production validation testers, ensuring efficient day-to-day operations.
- Assign and monitor testing tasks, managing workload distribution to meet project deadlines and quality goals.
- Define, develop, and implement comprehensive testing strategies for payment terminal applications, ensuring complete test coverage across different hardware and software configurations.
- Manage the production testing lifecycle, from planning and execution to bug reporting and resolution, ensuring projects stay on schedule and meet the highest quality standards.
- Validate the compliance of payment applications with relevant standards such as PCI-DSS, EMVCo, and other global payment regulations.
- Facilitate post-release reviews, identifying areas of improvement and lessons learned for future projects.
- Lead initiatives to enhance testing tools, methodologies, and frameworks, aiming to improve efficiency and reduce time to market.
- Create and maintain high-quality documentation, including test reports, validation results, and sign-off documents.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Testing Tools: Deep understanding of manual and automated testing tools (e.g., Selenium, Appium, Postman) and bug tracking systems (e.g., Jira, Bugzilla).
- Payment Terminal Expertise: In-depth knowledge of payment terminal software, including EMV, NFC, contactless, and mobile payment systems.
- Strong leadership skills, with the ability to inspire, mentor, and guide a diverse team of testers.
- Proven experience in managing test teams, defining goals, and fostering collaboration in a fast-paced environment.
- Experience with Agile/Scrum methodologies, managing sprints, and driving test integration into development pipelines.
- Strong interpersonal skills to communicate effectively with cross-functional teams, stakeholders, and external partners.
- Excellent analytical skills with a detail-oriented approach to testing and problem-solving.
Preferred qualifications, capabilities, and skills
- Proficient knowledge of the product development life cycle, design, and data analytics
- Experience working in highly regulated environments, ensuring software compliance with security and industry standards.
- Certifications: ISTQB Certification or similar QA certifications, and familiarity with payment industry certifications such as PCI-DSS is a plus.
- Programming Skills: Familiarity with scripting languages like Python or Java for automated test development is desirable.
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan Payments is among the world's largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services. In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth initiatives, such as blockchain, AI & ML, as well as form partnerships with rising fintechs to expand our client base and product offerings.
Boasting more than 135,000 clients in over 180 countries, J.P. Morgan Payments offers specialized solutions that provide operating efficiencies and value beyond other standardized solutions available in the market. Our global product and technology platform, integrated client service model and network of operational centers enable J.P. Morgan Payments to deliver a consistent set of services to clients no matter where they are across the world.