You are a self-starter with the ability to operate effectively collaborating, communicating and delivering cross-functionally across Product, Design, Data and Technology teams to drive business results.
We are looking for a Senior Associate to support the implementation of new Chase Rewards features. As a Rewards product analyst, you will be responsible for making our rewards products better, smarter and more personalized by leveraging a deep understanding of customer needs, data intelligence, and how to create excellence at scale while maximizing business value. You will drive the planning, sequencing and implementation of these initiatives to drive end-state transformation based on value, impact and time to market. You will also manage a cross-functional team of stakeholders to develop an implementation plan, analyze potential risks/benefits, work with your business partners to determine the best solutions, and drive your project through completion. Strong data and analytical skills and effective communication skills will make you successful in this role. The perfect candidate will have experience in both Agile Program Management and implementing fast paced strategic business priorities to market within highly matrixed organizations. If you enjoy creative problem solving, are highly analytical and curious about how things work, and are skilled at building momentum and structure around meaningful work, this is the role for you.
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As a Product Senior Associate - Partner Pay with Points in our Product, Design, Data and Technology teams, you will be responsible for supporting the implementation of new Chase Rewards features. You will leverage your deep understanding of customer needs and data intelligence to make our rewards products better, smarter, and more personalized, thereby creating excellence at scale while maximizing business value
Job Responsibilities:
- Growing into a subject matter expert on Rewards and Loyalty user experience as well as your assigned rewards product area
- Partnering with our tech teams within their sprint cycles to be sure all epics and stories are clearly defined with specific acceptance criteria and delivered on time. Help drive the completion of business epics and the removal of blockers
- Manage end-to-end project delivery following the Project Life Cycle. Responsible for development of project plans, metrics, risk/issues, decision logs, and other project artifacts. Provide support on weekly reporting and program update efforts across a variety of forums
- Partnering with key business and technology partners to analyze business/operational processes, identify business and operational requirements, oversee technology build, manage user testing, and coordinate solution implementation. You will be managing one or more fast-paced, complex, cross-functional projects that have significant impact on the business with C-level visibility.
- Be a part of the solution - lead your stakeholders and cross functional teams to achieve the best business value possible. Use collaboration storytelling to communicate and drive cross-functional alignment for your work
- Developing and manage integrated plans, working effectively at all levels and providing progress communications to stakeholders on a regular basis
- Communicating with executive level leadership product needs, progress and business challenges.
Required qualifications, capabilities and skills:
- Minimum of 3 years of product, program management or relevant experience as well as record of individual technical achievement. Proven track record of delivery in fast paced environments.
- Ability to make recommendations and progress in the face of ambiguous and at times overlapping priorities, and clearly communicate those ideas to all levels within the organization. Ability to communicate openly, be transparent, be open and receptive to diverse ideas from different stakeholders, with the ability to influence and motivate.
- Flexibility to influence and partner across a large, highly matrixed organization and drive change through promoting a culture of collaboration across organizational boundaries
- Excellent written and verbal communication skills: able to present facts, thoughts and ideas in a clear, concise and convincing manner to cross-functional partners up and down the chain.
- Experience with agile product development techniques and continuous integration philosophies and practices for speed to market
- Commitment and self-motivation suitable to a start-up team
- Experience with Microsoft suite (PowerPoint, Excel, SharePoint) JIRA, Confluence Tools.
- Bachelors degree required
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.