Job Responsibilities:

• Establish and manage internal processes to ensure network rules adherence across different internal stakeholders
• Interface directly with Early Warning Services (EWS) to advocate for Chase's objectives and help drive network-wide strategy
• Partner closely with operations, risk and product teams to drive holistic Zelle claims and customer support strategy
• Collaborate with marketing teams to develop and execute Chase's customer facing marketing strategy for Zelle
• Communicate progress, value, and blockers to the wider business, including executive leadership
• Analyze internal data, monitor market trends, and conduct competitive analysis to identify opportunities for process improvement or product differentiation

Required qualifications, capabilities & skills:

• 7+ years of relevant general management, strategy, consulting, or product management experience
• 5+ years of payments or consumer financial services experience
• Experience with process design and stakeholder management
• Highly collaborative and capable of managing large, complex, cross-functional projects
• Strong written/verbal communication skills
• Calm under high pressure and tight delivery timelines
• Bachelor's degree required

Preferred qualifications, capabilities & skills:

• Advanced degree preferred

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.