DESCRIPTION:
Duties: Drive the day-to-day activities related to analysis, project management and delivery of the recommendations product strategy initiatives across digital team(s). Shape research and data into observations and actionable insights, implications, and initiatives to support the product strategy. Use data, analytics and machine learning techniques to inform decision-making when launching product features, running experiments, and analyzing customer behavior. Synthesize information, identify trends or blind spots, and develop narratives around personalization and product strategy to improve the customer experience. Articulate the product vision to cross functional stakeholders and breakdown complex concepts into easily accessible and understandable content and visualizations. Develop content and reporting to periodically update a variety of stakeholders, from adjacent teams to executive management across LOBs on roadmap, on delivery milestones and product strategy.
Want more jobs like this?
Get jobs in Jersey City, NJ delivered to your inbox every week.
QUALIFICATIONS:
Minimum education and experience required: Master's degree in Behavioral and Decision Science, Computer Science, Analytics and Machine Learning, or related field of study plus 3 years of experience in the job offered or as Product Management VP, Product Manager, Business Analyst, or related occupation. The employer will alternatively accept a Bachelor's degree in Behavioral and Decision Science, Computer Science, Analytics and Machine Learning, or related field of study plus 5 years of experience in the job offered or as Product Management VP, Product Manager, Business Analyst, or related occupation.
Skills Required: Requires 3 years of experience working with large cross functional teams to build product features. Requires 2 years of experience with the following: using SQL to analyze customer transactions and inform product strategy; using Visio to visualize schematic product architectural diagrams; presenting product development ideas and roadmap to senior leadership; working with web and mobile application engineers to build software products in the cloud. Requires 1 year of experience with the following: using FIGMA to create mock designs for customer flows/journeys; using Tableau to visualize the performance of consumer facing products; conducting focus groups and qualitative research interviews of customers; analyzing consumer feedback from surveys and translating into actionable product improvements on the roadmap; building features and products that leverage machine learning to benefit customers on a daily basis. Requires experience with the following: using JIRA to manage the product backlog; using Python to analyze large datasets and present findings; consolidating product requirements and documentation pertaining to product launches and timelines.
Job Location: 575 Washington Blvd., Jersey City, NJ 07310. Telecommuting permitted up to 40% of the week.
Full-Time. Salary: $160,200 - $ 201,000 per year.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.