Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
As a Product Delivery Manager in the Payment Network Office (PNO), you work to enhance and optimize the way payment networks are managed and governed. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.
This Vice President position manages the oversight of the payment networks (Visa, Mastercard, America Express, Discover, etc.) on the PNO's Governance (PNOG) team. This role ensures network / PNO compliance with JPMC's Third Party Oversight program and is accountable to reduce the bank's exposure by proactively identifying and raising emerging risks and facilitating collaboration among key stakeholders across CIB and CCB as well as externally with the payment networks.
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Job responsibilities
- Work in collaboration with other PNO sub-teams, Control Partners, business stakeholders and network contacts (as applicable) to create, establish and maintain governance frameworks which hold all parties accountable to contract terms on a proactive basis
- Monitoring and reporting payment network/brand performance per contractual obligations to mitigate any potential risk to JPMC businesses
- Supporting the development of a process for audit functions between various JPMorgan Chase businesses and the payment networks/brands
- Continuously and proactively identifying ways to improve PNO control frameworks/governance processes and procedures
- Driving an environment of risk and control; escalating issues to management as needed
- Contribute to business climate and culture, encouraging integrity, respect, excellence and innovation
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise with the payment network brands and/or within merchant services
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Proven experience in governance, control or risk management
- Strong written and verbal communications skills
- Strong interpersonal skills and a team player who can collaborate effectively
- Ability to work effectively and multitask successfully in fast-paced and complex business environment
Preferred qualifications, capabilities, and skills
- Some background in or experience with internal/external audits and/or legal/contract language
- Familiarity and/or working knowledge of payment network rules
- Specialized knowledge of merchant acquiring business
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.