Connected Commerce is a new and innovative line of business, dynamically designed to expand Chase's business ventures beyond core financial services. We are focused on building the future of Chase's digital ecosystem capabilities by delivering customer experiences across the purchasing journey, while connecting our customers to numerous partner brands and benefits in ways that are intuitive, simple, and meaningful - all in service of our core mission to help customers make the most of their money.
As a Product Associate within the Rewards Team, you will author and release content on various Chase websites. The duties and functions of this role will require superior organization, effective communication, initiative, sound decision-making and the ability to coordinate efforts with multiple partners. You should possess structure, attention to detail, quality focus, and flexibility within a high-paced, deadline driven organization. You must work well in a team environment, be a strong partner with our control, technology, and business partners, be able to represent the team with professional courtesy and acumen and deliver flawless work output.
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Job responsibilities
- Execute a Book of Work via Jira and Confluence dashboards with reporting to various teams
- Manage daily and weekly work to ensure deadlines are met within release guidelines with no workflow defects
- Maintain and review all work as part of a control process frequently for process improvement
- Collaborate with various stakeholders for completion of Book of Work
- Support other release, defect, and initiatives as needed during non-scheduled hours
- Communicate and present effectively to stakeholders and partners
- Demonstrate exceptional interpersonal skills including collaboration and relationship building
- Work autonomouslymanaging competing priorities to achieve the most effective result and able to make subjective and informed decisions based upon output
- Demonstrate adherence to policies and procedures
Required qualifications, capabilities, and skills
- 2+ years of experience in a content or communications role with a focus on use of technology
- 1+ years of experience in a process improvement role with a focus on client experience
- Excellent written and oral communication skills
Preferred qualifications, capabilities, and skills
- Experience with AEM tool
- Experience working within JIRA
To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.