Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Senior Product Associate in Small Business Payments (SMB), you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
The Senior Product Associate will support a robust product roadmap using their experience in product management, customer experience, multi-channel commerce, and agile delivery. The ideal candidate will understand modern technology stacks (cloud services, API integrations, microservices, mobile/web front-ends, etc.), design thinking (client journey, UX / UI), and mobile channels. This person is highly-organized and self-motivated and designs customer-obsessed products, manages a product backlog, adapts to internal strategic shifts and external market forces, influences decisions and has excellent relationship building skills. This person will succeed by achieving goals driven by optimal digital experiences, net-positive product and feature KPIs, rapid time-to-market, and internal/external stakeholder satisfaction.
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The Small & Medium-Sized Business Organization (SMB Payments) is part of global JP Morgan Payments organization and is an innovative leader in serving small and medium-size business clients through banking, payments, and value-added services. We take a client-first approach in developing solutions that help our more than 5 million small business customers across the US and Canada to start, run and grow their businesses. Together, J.P. Morgan and Chase hold the #1 position in payments market share -- both in number of transactions and volume -- processing over 2 trillion in volume and over 50% of eCommerce transactions in the U.S. The SMB Payments team is a group of builders with an entrepreneurial mindset, and we are looking for team members who value collaboration, accountability, inclusivity, customer centricity and innovation.
Job responsibilities
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Writes the requirements, epics, and user stories to support product development
- Prioritizes the backlog based on client demand, user research, product KPIs, strategic business goals and competitive assessments
- Understands product architecture that reduces time-to-market for new features, simplifies internal/external dependencies, and scales to handle large volume
- Identifies potential roadblocks and develops recommendations for delivery issues found in pre-release UAT, or for defects found in production
- Participates in product validation testing prior to production releases
- Uses raw transaction data to monitor product performance, create monthly dashboards, and lead periodic stakeholder reviews
- Partner with teams (product, design, technology, risk, legal, compliance, ops, marketing, sales...) to develop features, drive prioritization, resourcing, controls, readiness, and go-to-market plans
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- 2+ years' experience in designing/building solutions with modern technology stacks, including, API's, microservices, public cloud, Agile methodologies, etc.
- Proficient knowledge of the product development life cycle across digital, eCommerce, and mobile channels
- Experience in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
- Proven track record of managing new product launches / transformations of time-critical platforms
- Comfortable interacting with senior level stakeholders
- Ability to analyze opportunities and problems, recommend solutions, influence outcomes, and present confidently (both verbal and written) to cross-functional teams
- Ability to productively work in a matrix management organization with a positive, team-oriented attitude and that inspires a product first point of view
- Travel requirement: approximately 25% (as health & travel conditions permit)
Preferred qualifications, capabilities, and skills
- Experience with payment and/or point of sale solutions
- Bachelor's degree
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.