Join our collaborative environment, where you'll contribute to our strategy and make an impact on product success. Grow your skills, participate in product planning, and define user workflows while working alongside experienced product managers. Don't miss this opportunity to be part of a dynamic team and promote innovation in customer experiences.
As a Product Associate in Home lending, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
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Job responsibilities
- Partners with Product Management and Agility Leads to ensure a healthy, steady, prioritized backlog is ready and available to enable seamless development and delivery (require interactions with US Product & Business partners, expectation is to work in overlap shift between IST & ET)
- Conducts initial assessment of intake / dependency and gathers more info as needed.
- Translates product strategy and needs (e.g., customer, operational, organizational, etc.) into buildable descriptions and designs.
- Creates dependencies and queues for review / decisioning with Product Management
- Identify, communicate and escalate risks, blockers, and impacts that could delay the delivery of projects. Ensures timely and coordinated delivery of product/features. Act as voice of the customer and drive product vision
- Manages the end to end execution of a story/feature - from creation to delivery, and responsible for defining and prioritizing key product features, related epics and stories
- Owns your product backlog, prioritization of epics and management of your dependency sub-tasks
- Manages existing product features and actively lead the research definition and development of new features to advance the product roadmap
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Builds strong, cohesive partnerships with internal and external stakeholders, support partners and works effectively in a matrix organization
- Supports data accuracy in delivery tools (Jira, Jira Align)
Required qualifications, capabilities, and skills
- Proven working experience in project or product management
- 3 + years experience working on or managing collaborative projects in financial services or technology setting
- Excellent client-facing and internal communication skills
- Excellent written and verbal communication, both upward and downward, skills
- Solid organizational skills including attention to detail and multitasking skills
- Strong working knowledge of Microsoft Office, including data pull and interpretation and slides presentation
- Firm understanding of the mortgage servicing business
Preferred qualifications, capabilities, and skills
- Home Lending process and procedures and business applications knowledge would be advantageous
- Experience in product management focused on technology customer facing products is an advantage
- Project management experience preferred
- Technical understanding, knowledge of cloud infrastructure & data management preferred
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.