Our team's mission statement is to be a senior advisor to senior leaders, to advise, enable and ultimately optimize the Payments organization, benefiting our employees and clients.
As a Process Optimization - Discovery Lead - Associate within the Payments Operations Strategic Office (POSO) Process Optimization team you will be challenged to understand specific business processes across the global Payments Operations, Client Service and Implementations organization, to provide data-driven insights and develop transformation opportunities.
Job responsibilities
- Performs business process reviews to understand current-state processes and identify improvement opportunities
- Performs data-driven analysis to gain insights into business processes
- Collaborates with Operations leaders and their respective organizations and with key partners across the Commercial & Investment Bank, including Operations Transformation, Data Science, Technology and Business colleagues
- Learns new diagnostic toolsets and leverages them to explore and understand business problems, including: Process Mining, Task Mining, Task Capture, and Process Modelling
- Leads data analysis and brings order to the various separate diagnostic datasets, connecting them to generate and deliver process improvement insights to key stakeholders
- Manages analysis projects to deliver agreed outcomes within defined timeframes
- Compiles and presents updates to stakeholders at all levels of the organization to effectively communicate the output of the analysis
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Required qualifications, capabilities, and skills
- Experience in performing business analysis to drive process improvement within a financial organization
- Data transformation and analytics experience with tools such as Alteryx and Excel
- Natural curiosity to understand how processes work and why they are performed
- Complex problem-solving skills
- Ability to build relationships with and influence colleagues and partners
- Effective communicator with ability to provide clear, succinct verbal and written updates
- Keen risk and control awareness
Preferred qualifications, capabilities, and skills
- Experience of Process Mining, Task Capture and Task Mining process analysis tools and the UiPath suite of applications
- Business Process Modeling experience with knowledge of BPMN, process simulation and Decision Modelling and the Signavio application
- Operations, Client Service or Implementation business process knowledge
- Experience using JIRA to track project tasks and deliverables
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.