Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide?
Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth and expansion for Chase, we're looking for a passionate Process Manager - Fraud & FinCrime Operation who will look at performance data, provide insight and recommendations to help us improve our performance and customer experience, influencing the operational leadership to make required changes.
As a Process Manager - Fraud & FinCrime Operation within our Fraud and FinCrime Operation team you will play key role within the organisation to help make sure we are performing well across our functional areas, and we embed change well in the operation. You'll look at performance data, provide insight and recommendations to help us improve our performance and customer experience, influencing the operational leadership to make required changes. You'll also be making sure we are ready for key changes and supporting us to operationalise and embed these to maintain high performance for both customer and people experience
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Job Responsibilities
- Creating plans for Skills Optimisation which will drive a consistent performance approach across the function, in line with Head of and Divisional Lead accountabilities and other relevant stakeholders to develop recommendations for consistent in-life optimisation in line with customer and colleague experience.
- Working in partnership with 1st and 2nd line of defence teams, ensuring all initiatives and plans are agreed and signed off.
- Owning performance insight, identifying and highlighting wider business opportunities that deliver tangible performance impact on key operational KPIs.
- Supporting, influencing and driving the embedding of change across the function, which will enable and enhance People Leads to focus on their teams.
- Building out Monthly Business Review insight packs, in line with Functional key messages for senior leadership.
- Interfacing between Service Infrastructure, Change, Quality, Marketing and Planning.
Required qualifications, capabilities, and skills
- Excellent analytical and research skills, detail oriented.
- Experience with stakeholder management.
- Proven experience in designing and implementing effective fraud prevention strategies.
- Keen interest in reports, analysis and insight of data trends.
- Previous experience working within Banking/Financial Service institution in a fraud related role.
- Experience in change management, develop deep understanding of processes for the key functional area they lead.
- Excellent communications skills in fluent German and English.
Preferred qualifications, capabilities and skills
- Ability to analyse large and various data sources.
- Advanced degree in a relevant field such as Business, Finance, or Risk Management.
- Knowledge of the German regulatory framework and best practice regarding fraud prevention.
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.