The Process Engineering Center of Excellence (PE COE) is a global team of internal consultants that executes key business transformations and advances Chase Consumer & Community Banking (CCB) towards a state of operational excellence. Our mission is to improve end-to-end processes, improve the customer experience, increase employee engagement, decrease risks, yield financial benefits, and cultivate a culture of continuous improvement.
As a Process Improvement Associate I in the Process Engineering Center of Excellence (PE COE) team, you will consult on deployment and sustainment efforts within our Lean Transformation and Optimization books of work by executing current state assessments, quantitative analyses, and ideal future state designs.
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Job Responsibilities:
- Analyze large quantities of data, apply a range of analytical tools, synthesize insights, and support the development of strategic solutions
- Influence, design, and develop lean system implementation and sustainment plans
- Solve complex business problems
- Perform competitor analysis and industry research
- Work with Process Improvement Managers to craft and deliver a compelling narrative to influence action on key business decisions and major change initiatives
- Ensure quality and timeliness of deliverables
- Lead workstreams and team members
Required Qualifications, Capabilities, and Skills:
- 1+ years relevant experience
- Bachelor's degree from an accredited institution
- Demonstrated experience in lean deployment, project management, process improvement, or re-engineering efforts
- Flexibility to work effectively with stakeholders and colleagues at all levels
- Experienced presenter with strong oral and written communication skills
- Avid-learner who is genuinely curious and committed to developing new skills
- Self-motivated and executes deliverables with speed and precision
Preferred Qualifications, Capabilities, and Skills:
- MBA or advanced degree
- Certification or experience in Lean Six Sigma, Agile methodologies, Change Management Principles, Organization Design, or Strategic engagements
- Consulting experience in the financial services industry
- Proficiency with Tableau, Alteryx, or similar systems and/or experience with business analysis of IT systems
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.