Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide?
Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth and expansion for Chase, we are looking for a passionate Process Analyst - Fraud & FinCrime Operations who will analyse performance data and provide insight to help us improve our overall performance, customer experience and business engagement.
As a Process Analyst within our Fraud & FinCrime Operations department you will work closely with our Process Manager - Fraud & FinCrime Operation to help make sure we are performing across all our functional areas and ensure we embed change well in the operation. You will analyse performance data and provide insight to help us improve our overall performance, customer experience and business engagement. You will play a key role in ensuring that we are ready for key changes and to understand and improve our performance for both customer and fraud operation.
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Job Responsibilities
- Supporting the Process Manager Fraud & FinCrime Operations to drive transformation across all functions by designing, developing, implementing, and overseeing tasks within the Fraud Operation, ensuring processes, tools and reporting are compliant with regulations and the firm wide policy.
- Tracking and presenting findings in Fraud & FinCrime Operations performance and identifying opportunities to improve.
- Investigating areas of interest identified through insights and queries from key stakeholders to provide true insights.
- Pulling and analysing data to identify trends and support functional reporting.
- Working with key stakeholders across all areas of the business as required on various initiatives.
- Support the embedding of change across all Fraud & FinCrime Operations.
- Building out Monthly Business Review insight packs, in line with functional key messages for senior leadership.
Required qualifications, capabilities, and skills
- Excellent analytical and research skills, detail oriented.
- Interface between Service Infrastructure, Change, Quality, Marketing and Planning.
- Stakeholder management including with Divisional Leads and Planning Team.
- Previous experience working within Banking/Financial Service institution in a fraud related role.
- Strong time management skills, self-directing and capable of dealing with high pressure, as well as time sensitive tasks.
- Keen interest in reporting, analysis, and insight of data trends.
- Fluent in German and English.
Preferred qualifications, capabilities, and skills
- Ability to analyse large and various data sources.
- Advanced degree in a relevant field such as Business, Finance, or Risk Management.
- Knowledge of the German regulatory framework and best practice regarding fraud prevention.
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.