Join J.P. Morgan's Corporate & Investment Bank, a global leader in banking, markets, and investor services, managing $18 trillion in assets and $393 billion in deposits.

Payments Client Service, Implementation and Operations (PCSIO) is part of the Digital & Platform Services organization in the Corporate & Investment Bank. It provides the following capabilities:

Operational support to the JPMC Payments businesses including Treasury Services, Commercial Card, Trade Finance and Merchant Services

Payment hub services for all firm wide divisions.

Cross-product cash management, reconciliation and change management services.

Manage a team of Business Analysts capturing Business Requirements & Acceptance Criteria directly supporting Product Owners who are changes across Regulatory/Audit, Tech Platforms, Payment Products and centrally run initiatives

PCSIO consists of over 10,000 employees across 60 sites and supports 142k corporations, financial institutions, governments and municipalities domiciled in over 180 countries.

Regulatory reporting requirements are complex, increasing in nature, and our reporting infrastructure requires upgrade to meet these requirements. We want to strengthen our management of those regulatory reporting needs and drive significant improvement around completeness, control and ability to adapt to new requirements.

We are seeking an Vice President to report into RegOps Change Execution Lead [VP] and provide support in managing BAs delivering a multi-year strategic transformation roadmap. The BAs are a mix of FTEs and a managed service.

Job Responsibilities

Lead execution of Business Requirements Capture as part of the end-to-end Global Change Management process: Business Requirements Gathering ; Requirements Validation ; Writing Business Requirements Documents ; Writing Epics and User Stories ; Acceptance Criteria

Present Requirements in front of Feature teams ensuring that deep-dive walkthroughs are done as per agreed timeframe

Work with SMEs from branches to fully understand Payments Regulatory Reporting Operational Procedures, clarifying Requirements and identifying opportunities for improvements

Report on change progress, individual team metrics, process improvements, etc.

Propose and Document Change Management process changes, outlining RegOps procedures and User guides using Confluence wiki

Participate in the overall Change Management continuous improvement initiatives such as Testing and Knowledge Management; close liaison with RegOps Data Management and Governance teams, Global and Regional Tech teams

Required qualification, skills & capabilities

• Demonstrate hands-on experience in Agile Best Practices across Operations and Technology.Business Requirements Gathering ; Requirements Validation ; Writing Business Requirements Documents ; Writing Epics and User Stories
• Inclusive Leadership : Promotes an inclusive work environment, respects individuals at every level ; Exemplifies the highest standards of ethics and integrity ; Possesses the ability to work on a diverse team and with a diverse range of people ; Has an interest in cultural change and the curiosity to understand differences in cultural needs across our global firm
• Leverages an agile and flexible leadership style, with the ability to influence in a broad set of circumstances
• Digital Innovation Mindset - agile, inquisitive, diverse, confident to question the status quo, courage to challenge
• Proactive in putting forward ideas and bringing forward innovative (and inspiring) solutions to complex problems. Passion for continual service improvement: creates environments to identify and solution efficiencies in business processes
• Enthusiastic about driving the strategy and vision towards the execution: able to see the bigger picture, forward-looking, possibilities thinker, passionate about moving ideas forward to action
• Communicates effectively and able to influence multiple audiences (firmwide, regional, LoB, location)
• Builds a strong control framework and operates within that framework to ensure successful delivery of all our regulatory requirements. Identifying, monitoring and managing through metrics that matter
• Strong stakeholder management: connection, communication & collaboration.
• Intellectually curious: will need to be passionate about the subject matter and keen to grow a detailed knowledge of the regulatory landscape through relevant research, data analysis and solutioning
• Applies a global and firm wide perspective in establishing direction for team.Promotes partnership, encourages collaboration, information sharing and discussion to break down silos

Preferred qualification, skills & capabilities

• Knowledge of payment products and related regulatory landscape: Tax, Anti-Money-Laundering, PSD2, Payment Transactions, SEPA, Wires, Direct Debits, FX, paper based, clearings, ISO standards, SWIFT etc
• Developing policies, procedures, performance outcomes and standards that are aligned to meet all regulatory and controls standards.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.