Join the Merchant Services team! As a key member of the team, you will drive the end-to-end client experience.
As a Relationship Manager within Merchant Services, you will primarily be responsible for a select portfolio of large retail clients. You will partner closely with the firm-wide bank coverage team. As a Relationship Manager, you will be accountable for maintaining strong relationships with key decision-makers and stakeholders within those assigned client relationships. You will meet JP Morgan Merchant Services' profitability goals through strategic client management, re-contracting of existing business and identification, pursuit and acquisition of incremental business within the designated portfolio.
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Job responsibilities
- Achieve firm-wide business objectives, including the annual revenue plan at target margins; by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfaction
- Execute sales/support strategies in conjunction with other lines of business and cross functional partners
- Act as a principal point of contact to internal partners, and as the primary contact for the client relationship on behalf of Merchant Services
- Establish and maintain strong internal partnerships with respective firmwide coverage teams through on-going collaboration and communication
- Implement and support ongoing client strategy and coordinating cross-sell opportunities with other parts of JPMorgan Payments
- Understand client needs by applying a strategic, consultative selling approach to cultivate payments optimization strategies and develop appropriate product solution recommendations
- Prepare and deliver business reviews and analysis on strategic client relationship, as well as provide compelling financial and market analysis to support proposals to expand business
Required qualifications, capabilities, and skills
- 6+ years of experience in strategic relationship management and/or business development in the Payments industry
- Contract negotiation experience
- Senior sales and account executive experience
- Experience managing complex clients
- Demonstrated ability to grow and expand relationships with Fortune 500 caliber clients
- Experience and comfort level presenting to executive level client contacts
- Demonstrated track record of collaboration across multi-faceted financial institutions or similar institutions
- Demonstrated ability to work across internal teams and external clients
- Strong presentation skills
- Exceptional verbal and written communication skills
- Travel Required up to 30% nationally
Preferred qualifications, capabilities, and skills
- Technology related experience
- Expertise in specialized industries such as retail, omnichannel payments including card present, in app, and web purchases
FEDERAL DEPOSIT INSURANCE ACT:
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.