If you enjoy exciting client facing opportunities, this is the right role for you!
As the Implementation Manager in the Complex Implementations Account Provisioning team, you will be the accountable client service lead, owning all on-boarding efforts, and issues, from end to end, navigating the organization processes on behalf of the client and the Implementation core team. You will be responsible for ensuring client satisfaction related to new account boarding requirements. You will need to be highly organized, have a strong client presence with good communication skills, both written and verbal, as well as problem solving skills, strong leadership capabilities and a client first attitude.
Job responsibilities:
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- Lead all new account onboarding activities (with expertise in both North American Platform and Global platform) including representing boarding on client discovery calls (client facing), identifying client hierarchy, reporting needs, establishing metadata, working with the client to prefill boarding documents, coordinate with internal partners to ensure infrastructure needs are established, submitting subsequent support cases to achieve client onboarding and validating client setups in alignment with defined requirements
- Demonstrate subject matter expertise supporting the purposes and operations of the organization and your business segment
- Manage client expectations related to the required boarding documents and activities
- Compile relevant, accurate data into reports or presentations for the Implementation Core Team, clients, and/or executive leadership related to boarding activities
- Assist client in all manners related to go-live readiness, adding additional locations and/or maintenance activities while the client is completing the Implementation process.
- Support a climate where people of diverse backgrounds and opinions are valued
- Practice professional and superior interpersonal skills in all interactions with internal and external customers
Required qualifications, skills and capabilities:
- 5 years project management experience
- Excellent end-to-end problem solving skills and demonstrates the ability to resolve conflicts and positively influence and lead others
- Strong time management, project management, change management and organizational skills
- Excellent and efficient skills using MS Excel, PowerPoint, Share Point, Customer Relationship Management tools, and general system navigation
- Research, champion, advocate and follow through on issues/questions
- Understand and assess client needs, troubleshoot issues, quantify downstream impacts
- Strong verbal and written communication skillsand demonstrate the aability to present to executive team as appropriate
- Proven ability to work well under pressure with minimal supervision, demonstrates the ability to anticipate clients' issues, own problems on clients' behalf, and follow through with commitments
Preferred qualifications, skills and capabilities:
- Bachelor's Degree, or equivalent experience, with a minimum 5 years in financial services or financial services consulting; merchant acquiring industry knowledge preferred
- Knowledge of bankcard industry and procedures preferred
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.