Join our team to build your career in a culture that values innovation, creativity and excellence.
As a Payment Lifecycle Specialist within the The payment operations, your primary responsibility o is to support and supervise the day-to-day operations for Payments Processing Function.
Job Responsibilities:
- Understand and execute client's incoming payment requests after performing necessary defined controls with 100% accuracy
- Process/verify requests efficiently to maintain current portfolio and ensure aged items are escalated appropriately. Identify & escalate all error/exceptions on identification
- Responds effectively and timely to routine queries/complaints. Audit focused in all BAU activities.
- Creating and updating of SOP's / Documentation while ensuring that the standards are followed; To ensure that IT Policy / System accesses and other applicable JPMC policies are followed
- Creating effective work environment by maintaining healthy relation with Teammates. Taking initiative in extending support to team members when required; Keeping the team informed about the issues and corrective actions in the process.
- Manage projects and work closely with other Partner sites.
- Prepare MIS / Scorecard as required by senior management. Flexibility to work on Night Shifts/ extended working hours on high volume days
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Preferred qualifications, capabilities and skills:
- Minimum 2 years in International Payment Processing Operations
- Good Interpersonal skills to be able to communicate internally or externally and at all levels and should be a team player
- Understanding of Banking and Financial Services Industry
- Excellent verbal, written communication skills and good Presentation Skill
- Strong PC and analytical skills. Knowledge of MS Access, Excel, PowerPoint, and Word
Required qualifications, capabilities and skills:
- Bachelor's Degree
- Working Knowledge of SWIFT & international payment conventions & practices is preferable
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.