Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.
Job Summary:
As a Payment Lifecycle Specialist within the Treasury Services Billing Operations team, you will support the end to end billing process for the Global business units within Corporate and Investment Banking, Markets and Investor Services. Your primary functions will include account and product setup, customer master data maintenance primarily related to pricing/rates, validation of data inputs into the core billing applications, invoice production, application, validation & delivery.
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Job Responsibilities:
- Process with accuracy, care, and precision, and aim for \"zero defects\" or no mistakes in work processed.
- Work under the direction of a manager to ensure that the team is meeting its predefined goals in terms of service level agreement (SLA), standard operating procedures (SOPs), and other key performance indicators (KPIs).
- Escalate issues timely to management.
- Learn the various systems used, processes performed, and reports completed.
- Expect the candidate to have a strong risk/control orientation.
- Participate in FAST meetings and team huddles.
- Identify opportunities to preclude the occurrence of any client-impacting error.
- Assist with design, testing, and project plans for all new automation efforts and process improvement initiatives.
Required Qualifications, Skills and Capabilities:
- Bachelor's degree is required
- Ability to use mainframe and common PC based software packages including MS Access, Excel, Word, and PowerPoint
- Strong verbal and written communication skills
- Must be a team player with strong attention to details, able to meet tight deadlines and work independently within a team concept
- Must be fluent in verbal, written and conversational English
Preferred Qualifications, Skills and Capabilities:
Bachelor's degree in accounting or finance is preferred.
Experience in Billing Operations and/or other process related fields would be considered a plus
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.