Job summary
As a Payment Lifecycle Spec. IV within Payment Services, you will provide support to both clients and internal partners by performing account analysis using various systems and applications, where analytical and critical thinking as well as payment processing skills are key.
Job responsibilities
- Provides support to internal peers and external clients to address complex situations pertaining to billing of items on the client account
- Manages a daily case pipeline ensuring timely case resolution that upholds departmental service standards
- Professionally communicates using interpersonal skills that convey a sense of ownership, commitment to resolution, and industry knowledge
- Exhibits leadership qualities that promote a team oriented, professional and focused work environment, setting the example for peers
- Technically dexterous with use of Microsoft Office applications, in addition to the company/departmental specific applications required to perform job functions
- Multi-tasks effectively by mechanically maneuvering among several systems/applications in constant balance to achieve maximum efficiency that maintains service standards without detrimentally affecting the operations
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Required qualifications, capabilities, and skills
- Minimum 3+ years of customer service experience
- Minimum 6+ months of computer software systems experience including Microsoft Office
- Exhibits solid risk and control understanding
- Strong analytical and payment processing skills
- Demonstrated ability to meet tight deadlines
- Must be able to multi-task
Preferred qualifications, capabilities, and skills
- Knowledge of billing services / payment processing industry
- Understanding of ACH/WIRE/Lockbox processes
- Ability to provide professional and interpersonal communication when interacting with others
- Flexible and adaptive to constant change
- Ability to interpret billing processes and associated details
HOURS of OPERATION: Monday - Friday 7:00am - 4:00pm/ ET (HYBRID SCHEDULE CURRENTLY)
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.