Payment Lifecycle Manager - Vice President

Lead innovation in Real-Time Payment Schemes at JPMorgan Chase as a Vice President, driving seamless operations and exceptional client experiences in a dynamic and pioneering environment. As a Vice President within the Payments Lifecycle team at JPMorganChase, your primary responsibility will be managing a newly formed operational unit that that is responsible for operational functions in support of new and emerging Real Time Payment Schemes while in early stages of development to ensure business processes and eventual issues are properly managed from an operational standpoint since new product inception until scalable size of operation. You will be the central operations contact for client escalations, exception processing following highest control standards while ensuring exception client experience, especially during pilots post new product launch.

• Manage day-to-day operational activities to ensure adequate operational performance measured through key indicators, data analytics, reporting and other operational controls
• End-to-end ownership of operational support for products in scope of the unit, including issue management, escalations and engagement with internal business partners to trouble shoot issues and define remediation
• Close interaction with Client Service teams to ensure proper client experience and hand-offs between Service and Operations
• Partnering with internal departments to scale operating model for new products growth as business initiatives attracts new clients and/or growth of existing client base
• Maintain strong discipline to onboard new activities into the unit in partnership with multiple project and control groups ensuring proper operational readiness for go live
• Develop subject matter expertise of new products, business processes and application flows to proper management changes, issues and other support needs
• Create a great and inclusive culture, enhance our employee engagement, and attract, develop, and retain the best, most diverse talent
• Execute and maintain strong controls in close partnership with internal functions and in accordance with company policies and regulatory change
• Work closely with Product Partners to establish Operational support across multiple new and existing RTP Schemes

• Minimum of 3 years of experience leading of Payments, Cash, Treasury Operation dealing with operational process, controls and problem solving
• Strong people management skills with proven experience in hiring, building, developing and retaining a high performing organization
• Data-motivated leader who can synthesize key insights, utilize data points to communicate with senior management in an effective way
• Demonstrated communication and diplomacy skills to work cross-organizationally to influence others, spur results/change and implement projects/processes
• Demonstrated success in managing fast changes and adapt to new business initiatives
• Business acumen and commercial market awareness